Had a lovely stay at this hotel situtated right in the middle of the town facing the lovely river dee, handy for walking round the shops, and taking in the lovely scenery. The staff where very friendly and catered for your every need, Food was excellent(better than some 5 stars i've stayed in) and very cheap for the quality and portion size.There where open fire's lit in everyroom downstairs that added to the homely atmosphere you got from this hotel, Rooms where comfy and had everything you needed, Overall had a lovely break and will be returning in the summer with my family.

What a God-forsaken flea-pit,Though admittedly the staff are generally accomodating and hard working.I`m thinking that perhaps in better weather(and in daylight) it might well appear better,but after a 12hr working day is it too much to ask for heat,working lights/kettle/door lock etc. and a shower that flows faster than just a trickle.I shall not divulge their attempt at blatant extortion! HAND? more like my left foot!

We held a good small conference (60 pax) in November in the Hand Hotel.
The staff were very helpful, good food, reasonable bedrooms, stunning setting and suitable conference rooms & facilities.
All, our requests were cheerfully met by the efficient staff.
Some bedrooms are a bit dated.
All in all excellent value for money.

Staff had excellent customer service skills & made you feel at home.