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AU$212
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Reviewed 31 July 2015

We chose this hotel again for our wedding anniversary - everything was as perfect as before - from the room, to the staff, to the food! But this time I tried the spa...

Apart from the robe not fitting over my huge pregnant belly I enjoyed my time immensely!
I loved the darkened, tranquil, and fragrant atmosphere, and the simple yet luxurious feel to the decor.
My therapist Lisa put my mind straight to ease and set about my facial treatment in a most professional yet caring and personal manner. The treatment itself was bliss! So much so that I HAD to use the relaxation area as I felt too floaty to walk back to my room!
Lisa brought me a herbal tea and made some very sensible product recommendations should I want to take anything away - this again was done very professionally and not forced at all. I left with the most glorious and perfect face wash, but she had written down everything used so I can build up my collection steadily and attempt to feel as amazing from home!

My one criticism is the robes....please get some suitable for pregnant clients - we are not quite ready to flash our bits to all and sundry!

Date of stay: July 2015
  • Trip type: Travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank 66Red
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HdVMgr, Manager at Hotel du Vin & Bistro, responded to this reviewResponded 8 August 2015

Dear 66rRed

What lovely feedback to share with us about your experience in Spa du Vin.

I will be sure to speak to Lisa and say well done for looking after you so well. Delighted you left the hotel so happy after the treatment you had received.

What a valid and relevant point about the Bathrobes for pregnant ladies and I will discuss with the SPA manager when we next sit down and look to ordering some to have in stock.

Hope to see you back again soon.

Kind Regards

Matthew

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Reviewed 31 July 2015

I'd heard about Hotel du Vin as a good brand, but I'd never stayed in one before, partially due to the costs and circumstance, but on this occasion we managed to get an excellent deal with a double room being under £80 for the night, no breakfast or meals included.

From the moment we stepped inside, the calm interior with low-level lighting helped put me in a relaxing mood and the receptionist was warm and welcoming. If I am being picky, I was a bit confused about the spa/gym options the hotel has and it wasn't clear if anything was included in the price of not. I didn't ask, but a little more clarity wouldn't harm.

The room we stayed in was called Le Pin and was surprisingly large and furnished to a high standard, with a fantastic bed and luxurious bedding that made it hard to leave the room. I was delighted to find there was a Nespresso machine and tea-making facilities. The TV didn't work properly due to a problem with the wiring but I didn't need to use it so this wasn't a problem.

Hotel du Vin's website boasts about its bathrooms and rightly so - the shower is powerful, the soaps smell great and the dressing gowns are a nice extra touch. I have to say, the toilet was wedged in by the door and I can't imagine a particularly tall person would find it comfortable.

I couldn't get wifi or phone signal in the room. For some, this would be the end of everything but sometimes it's nice to have a break from technology!

The Hotel has a restaurant, pub and cocktail bar on site. We had a drink in the cocktail bar and while the costs were higher than you would find in a normal bar, the ambience was head and shoulders above the raucous crowds in the city centre and the Mojitos were reassuringly strong.

Overall, one of the best hotel stays I have had of late. Stylish and friendly, it's a winner.

Date of stay: April 2015
  • Trip type: Travelled as a couple
    • Location
    • Rooms
    • Service
2  Thank MisterButler
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HdVMgr, Manager at Hotel du Vin & Bistro, responded to this reviewResponded 8 August 2015

Dear MisterButler

Many thanks for taking the time to share a review on our trip advisor page.

Quite clearly from your comments you have thoroughly enjoyed your stay here and found a great little bargain with the cost of the bedroom.

Along with all the positive feedback you have given us I take on board some areas we perhaps
need to look at and re-address such as the communication about the Gym and Spa and some technology issues with regards to the WIFI.

More importantly I am glad these issues didn’t affect your stay and all I can say is thank you for choosing Hotel du Vin and I hope we will have the chance of welcoming you back in the future.

Kind Regards

Matthew Kinnes

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Reviewed 27 July 2015

I've stayed here a couple of times now due to the flawless visits I always recieve. The rooms are beautifully designed and very large (even a standard sized room is huge), bathrooms are gorgeous and very well spaced.
The breakfast is to die for! Whether you're staying in the hotel or are in need of a breakfast location in the city centre I would 110% recommend visting here. Breakfast is always my favourite part of the stay here.
Staff are a pleasure and very well dressed. Hotel has a truly gorgeous design to it.
One of the best if not the actual best hotel I've ever visited and stayed in.

Room tip: Ask to be seated near the window in the Restaurant, very well lit.
Date of stay: April 2015
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank Ktykate
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HdVMgr, Manager at Hotel du Vin & Bistro, responded to this reviewResponded 8 August 2015

Dear Ktykate

Thank you for sharing your comments about Hotel du Vin and posting them on our Trip Advisor
page.

Naturally I am delighted to read how great your experience has been and the fact we have made a guest feel they are staying in one of the best hotels you might have stayed in ever is fantastic to read.

With all that in mind I hope we see you back again soon!

Kind Regards

Matthew Kinnes

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Reviewed 26 July 2015

We were given a very nice room overlooking the courtyard, definitely better than the room we had on our last visit. The TV was a much better size, the room was bigger & the AC worked.
BUT, the hotel needs to work on its attention to detail. The room was so dark & the lights so bad, it was impossible to put make up on - ok, tried the bathroom, but the mirror was so high, I couldn't see in it!! No free snacks in the room, only hot drinks free!
The rooms were cleaned at all different times of the day, so doing some work in the room wasn't easy.
We stayed for 6 nights & none of the staff acted as if they knew us from one day to the next. For example, I asked for raspberry jam on our first breakfast & was told they didn't have it - I was then told this every morning - I would've thought someone could've looked & found out we were there for a few days & bought some!
I sat in the courtyard on one occasion as it's advertised as being open to everyone - I had to ask for a coffee at reception as they were getting coffee & biscuits ready for a conference break. I then felt in the way & didn't go back during our stay as there was always a meeting/conference going on daytime & most evenings - therefore, not really open to everyone.
The gym was ok.

Date of stay: June 2015
  • Trip type: Travelled on business
    • Location
    • Sleep Quality
    • Service
Thank ToffeeCambs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HdVMgr, Manager at Hotel du Vin & Bistro, responded to this reviewResponded 8 August 2015

Dear Guest

Many thanks for taking the time to share your feedback on our trip advisor page.

It disappoints me to read your comments throughout the review and quite clearly we haven’t exceeded your expectations when you were here for 6 nights. This is not the level of service I would expect the teams to deliver and I will ensure your comments and review is communicated back to the Heads of Department.

I hope you will still consider staying in a Hotel du Vin’s in the future and if you did return to Birmingham you might allow us the opportunity to restore your faith in us a brand.

Kind Regards

Matthew Kinnes

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Reviewed 22 July 2015 via mobile

My husband and I had a voucher for dinner that you can actually use on a Saturday night- very rare and a nice surprise. Set menu food choice was good and varied, service was nicely timed and the restaurant as beautiful as ever.
Only downside was that between 2 different waiters we had to explain 3 times that we had a voucher to ensure we received everything on offer. This included a glass of wine on arrival and the correct bill. Good start but tailed off towards the end.

Date of stay: July 2015
Trip type: Travelled as a couple
Thank Brummiegirlie
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
HdVMgr, General Manager at Hotel du Vin & Bistro, responded to this reviewResponded 22 July 2015

Dear 'Brummiegirlie'

Thank you for your honest review.

Whilst I'm pleased you enjoyed your meal overall, I'm sorry that you needed to explain about your voucher on more than one occasion.

I will pick this up with my Bistro Manager straight away to prevent this from happening again for anybody else.

I hope you will join us again in the future as this isn't something that I've been aware of happening before and will ensure doesn't happen again.

Sincere apologies and hope to see you again, Tony

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