We would stay again as it wasn't bad value for money overall. The staff were pleasant on reception and helpful when the room we booked was not quite right. The restaurant staff were nice enough.
We stayed with friends overnight the rooms were ok if a little dark, gloomy and dated we were overlooking a car park at the back of the hotel with a skip/truck full of rubbish the room facilities were ok although the tv signal was poor the bed however was awful, hard and uncomfortable and made for a bad nights sleep. The bath water was only lukewarm and not piping hot and the tap dripped all night.
We ate in the restaurant and my fillet steak which I asked for medium rare was cremated the frozen chips were awful and inedible and not worth the Money. would eat elsewhere if we do return.

We overlooked the car park but it was quiet and as a wheelchair user my husband was on the level for all the facilities. Ideally we would have liked to be nearer our family for contact/assistance (they were the other end of the hotel upstairs) but the staff were more than helpful and friendly which assisted us tremendously. The food was excellent we were more than surprised at the amount and variety. It was the first Christmas we had away as a family in a hotel and we thoroughly enjoyed ourselves. The hotel is well situated and our dog was able to have a good run daily in the nearby Rendelsham Forest. There are lots of places to visit if you have the time. We enjoyed the entertainment/swimming spa facilities. The staff were very helpful and polite throughout our stay and we would recommend the hotel as very good value for money. Didn't have time for the golf!

Me and a friend went away for the night for a short spa break. We were very disappointed, the room was in a out building situated across the car park from the main hotel and needed updating, the shower curtain was hanging off and the bathroom had damp. We had dinner in the hotel which was ok apart from my friend who was vegetarian at the time having a ordeal when we found out the garlic bread had been cooked on a steak grill. . With meat products. The waiter cleared the plate at the table scraping food off with his hands. , , About 3am in the morning the fire alarm in our outbuilding went off, we got up and made our way to a empty reception area with no night porter to be seen! What if it had been a real fire? And we had been trapped, having to raise the alarm ourselves we wouldn't have made it out alive? He then failed to check the building thoroughly but assured us this was ok. When reporting this in the morning on check out the staff were not interested at all.

Stayed over for two nights over the New Year period. Reception staff greeted very nicely and all went smoothly there. Arrived at room to find it not cleaned or made up from last guests which was a disappointment. Decided to while away a little time in the bar area with friends who who also staying.Arrived back at our room later, all made up and ready for us. On retiring later, found the beds to be awful, they creaked on every move, I would consider them not to be of the highest quality.At breakfast time the staff were cheerful and we were shown to the same table we had eaten at for dinner the night before, with the fork that was on the floor when we arrived for that dinner, still in the same place at breakfast!!. Carvery breakfast, whilst reasonable, was as often is, almost cold. We had to change a couple of the cups as they were not well cleaned. The New Year Gala was very nicely decorated and the band excellent for the venue. We were asked if we wanted to buy Champagne for the midnight toast and were told we could only purchase a bottle, not by the glass. We decided to order a bottle anyway and waited for it's arrival prior to midnight. Around a quarter to twelve the waiting staff started to bring the Champagne orders to the tables, but they were already opened. We declined our bottle on this basis as we wanted the bottle opened at our table. The lady serving us was most put out by this and stormed off with the opened bottle and later came back a plonked the ice bucket and Champagne on the table without saying anything. All in all a disappointing stay for such a special break.