Looked great on the site..not all that meets the eye!
Check in staff were superb - very welcoming and friendly.However the entire place needs an uplift.Carpets dreary and worn.Doors and walls scuffed,grubby and in serious need of renovating.The room was bland and average and i had one of the worst night's sleep in ages....the springs were sticking in my back!!! Could hear every sound even from several rooms away
The leisure facilities were excellent.Bar and bar food very average.Breakfast was similar.
The hotel really needs to "up its game!"They have a great location,good staff,and it could be a good hotel.
- Suffolk Hotel Bury St Edmunds
