I booked my wife and daughter into the Wessex Hotel for short break. The “superior” twin room looked, on the website, to be exactly what we needed. Unfortunately, the décor was “tired”, with broken blinds and light switches, emergency lighting in the corridor had failed and not been repaired. Reception staff did not have the authorisation to offer a suitable alternative room in a reasonable timescale. My wife found alternative accommodation nearby but was denied a refund from the Wessex Hotel. Letters and emails to the hotel group have been ignored for many weeks. This is an example of a hotel which is happy to take your money but unwilling to provide the service that you have paid for. We will never be tempted to stay at the Wessex Hotel, Street or its sister hotel, the Durrant House Hotel, Bideford again.

Stayed at the Wesex Hotel in Street, Nr.Glastonbury in November 2011 for three nights at a Jazz Festival, The room was large and comfortable, food excellent with reasonable choices and the staff (mostly eastern european) were very friendly and very helpfull, The music was good with a variety of bands.

back at the wessex for a jazz weekend,my room was clean and comfortable but too warm even though no heating was on in the room.the music was very good and well presented.food was okay and lots of it,being a vegitarian the choice was limited but okay,i would like to stay again but when i tried to rebook for next november was told they no longer accept single bookings and i was told to find a friend to come with me,i have been going to this event since it began 5 years ago with no problems in the past.

This is a medium-sized, 70's (?), budget hotel at one end of the main street of Street. It has clearly had quite a bit of refurbishment over the last year or two and much of the decor is reasonable or better. There is, for example, a brand new lift. However, there are too many failings for it to be recommended without qualification. My wife and I attended a jazz weekend there and our room, though basically well presented and with separate, newly-tiled toilet and bathroom, afforded the following defect list: one of the over-bed lights was faulty (not just a missing bulb), the electrical socket supplying the TV was loose in the wall, the TV remote didn't work, the table lamp on the desk could not be used without moving the desk because the cord wouldn't reach a socket, the bed comprised an exceptionally firm, standard-size mattress on its predecessor's king-size base, the wallpaper on one wall was lifting at the joints, the laminate surface on the (far-from-new) chest of drawers was lifting along one edge, the (almost new) shower curtain rail was starting to come loose, and there were cobwebs over the bed and behind the bathroom door. Most of these could be rectified by a competent handyman within an hour at minimal cost; only the bed requires money spending. On the plus side, our heating wasn't working when we arrived because the radiator needed bleeding; this was quickly rectified - and followed up with a check the following day! I'm not in a good position to comment on the food as we ate en masse from a special, limited menu. The breakfasts were good with all the usual options available. Our evening meals varied from the good (chicken in a white wine sauce) via the ordinary (pork, turkey) to the atrocious (anorexic plaice fillets completely lost in breadcrumbs). The vegetables were mostly good, the exception being the sprouts on our last night which were reminiscent of the overcooked school dinners of my youth. One serious failure as far as I am concerned is that gravy was gravy - described as "rich" but identical for pork, beef and turkey and with no recognisable trace of meat juices. Staff were generally friendly and helpful though there were occasional misunderstandings with one or two of those of Eastern European origin - such as my cooked breakfast arriving before I had had my cereal. We might well attend the equivalent jazz weekend next year but will stay in one of the other two hotels within walking distance.