We booked this hotel using our Buy a Gift voucher. Unfortunately, I had forgotton to take the voucher with us, which we were asked for when we checked in. I explained the error to the receptionist (Kamila) who was lovely. She called the Reservations Manager to confirm we would be alright to forward it on when we returned home and once this had been agreed, she reassured us it wouldn't be a problem. After completing the check in process Kamila's parting words to us were to not worry about the voucher any more, and to simply enjoy our stay - It was a really nice touch.
We were given the option to upgrade our room, which we declined, as we were on a tight budget. It seemed the main benefits to the upgrade were a robe & slippers, which we didn't think would justify the £25 per night cost. Having said that, we were really pleased with our standard room, and were happy with our decision not to upgrade. The room was a very good size and clean. The bathroom was spotless and the shower was really good (which I was vey happy with).
We found getting about to be relatively easy. The bus from town stops on the main road right outside the hotel, however if you have any mobility issues, you may find it difficult to use the bus, as there is a rather steep hill to climb from the main road to the hotel.
We ate in the hotel for breakfast as well as once for dinner. Breakfast was good, with a nice selection availalbe. Dinner was nice, although I wouldn't have eaten there twice if I'm honest. I had the antipasti as my starter which was disappointing. I had a few olives which had been taken from a jar, two slices of parma ham and four small (10 pence piece) slices of chorizo. The "warm bread" turned out to be two cold bread rolls, which were the same as those my other half had got with his soup! Comparing what I got, to how it was described, I'm not sure it was worth the money. My Butternut Squash in the risoto I ordered was also undercooked. I didn't send it back, as I didn't want to be eating my meal after my other half had finished his. I had to eat the risoto around it.
Overall, the hotel is nice, but I think you get what you pay for in terms of the more expensive competitors in town. The bus is £4.20 return and the cabs from Bailbrook into town are around £7-£10 each way, so bearing in mind how long you're staying, you may do better to pay a bit more and get a hotel which is more central, and therefore cheaper to get about.

By far the biggest asset to this hotel is their staff. Yes, they do have a lot of staff for whom English is not their first language, but we didn't once have any trouble understanding them, and their English is by far and away better than my ability to speak their language!! They are polite and SO helpful. We found that their motto was "If you need anything, dial 0 for reception and we'll help you". I'm not sure if they have many staff, as the ladies who checked us in on the Wednesday, also seated us for breakfast on Thursday, but I thought this was a nice touch, as they recognised you and were able to continue with the rapport we had built the day before.

Expected country house and got mishmash of ugly modern buildings. Had up-graded room so dread to think what standard room was like. Oz couple with us very disappointed. It was clean enough but stained carpets and lumpy bed. Pleasant staff and good breakfast but having booked 2 nights only stayed one. Wish I had read reviews before booking.

Just got back from a weekend here and it was pretty good, the staff here are really friendly and do try and help although there are many foreign workers here who's English is a little broken but we got by.
The rooms are very clean and warm with piping hot water which is always a plus point, we did upgrade to the executive room but dnt think it was worth the extra or should i say dnt think there was any difference from the basic room, our double/kingsize bed was 2 beds pushed together with a topper on it the WiFi is pretty rubbish really when it works they had to phone a engineer to help them reset it but it did work but could be better you will get better reception using 3G in the car park the whole place is like a rabbit warren with rooms here there and every where and takes a bit of getting used to.

The Breakfast was nice on all 3 days although the Saturday morning the poor bloke who was serving was rushed off his feet trying to do room service and also keep the breakfast hall under control, Sunday was lot better as there were more guests there and also more staff on duty.

One of the main reasons we booked was to use the facilities of the fitness centre but once we seen how dirty the sides of the tub were as well as the water we decided to give the hot tub a miss, and also the other things they had to offer, there is also a coffee lounge there as well as a nice conservatory but we never seen it open, the bar is up stairs which is a bit odd we 1st went there Friday night and there were only 4 of us in the bar so pretty boring so planned to go there after coming back from Bath Saturday night but it was closed at 22.50 even though there was a Christmas party on down stairs we did speak to reception and they said a night porter would get you some drinks but we felt like socialising a bit.

The main reason we booked here was Parking in the centre is a nightmare so if you want a hotel with a car park well its OK if you dnt and you want some thing with a bit more life then perhaps look else where i think the conferences are their speciality

Bailbrook House is set in a good location and has beautiful grounds housing a lovely historic buidling with an interesting history. We were welcomed by efficient staff and headed to our room (which are housed in separate blocks behind the historic building). At first we were a little taken aback as it appeared to be almost dormitory style accommodation and no lifts, but were pleased with our spacious, clean and comfortable room with a nice outlook over the grounds. A little noisy with people at night and unfortunate problem with the fire alarm going off in the morning (false alarm thankfully, at least it works!) The location is good and the bus stop very close by for easy access into the heart of Bath itself (stunning!) fi you want a good long walk you can get into town though it would be at least 40+ minutes which we enjoyed but not for everyone . The disappointment for us was with the Cafe and restaurant - the cafe had very limited choice and had both the TV and radio blaring at the same time so we sat with a glass of wine outside! The restaurant had a really limited menu also but disappointingly had no soy milk for someone like myself who is lactose intolerant which when asked at Breakfast was met with a curt 'no' and then the attendant walked off (had asked at reception upon checkin but they did not know and suggested we ask at breakfast) I expected they would at least offer to get some in during our stay but nothing was offered and the attitude was very curt. The breakfast staff certainly did not seem happy and appeared quite peeved at being there which didn't make for a great start to the day - maybe we copped them on a bad week but it was the same each morning. Overall the stay was OK but I need to be honest in saying I would probably not choose to stay again.