We were backpackers. Direct train from the airport which dropped us off at Paddington, a couple of blocks away. The rooms were small but expected. My husband found the bathroom a bit of a challenge but we're used to our mega supersized Canadian living we didn't feel right picking on something the management probably couldn't do much about. The only problem was the heat which became rather untolerable some nights. We opened the window briefly but we were on the ground floor and there was a huge insect crawling about right outside that we were forced to keep it closed all day and night. Other than that we didn't spend too much time in our rooms. For our purposes it was more than adequate.

1st class for location. 2mins from Paddington station, resturants are in walking distance all you need. HOTEL is ok but the room I was in was the same standard as B&B small very tight space to get to the bathroom, I kept the window open by putting the toilet roll there as it was a sash window. Breakfast was basic, no bacon but it was ok if you are not expecting too much. Staff are good.

At Westpoint you have to very good points: the location, just across Hyde Park and 30 mins walking from center's shopping streets, and the personnel.
During our stay we got a very good support from the receptionists (Sergio, you're the man, thanks again!), solving some problems and helping us to plan better the holyday. The rooms are small and not recently refurbished, but this is acceptable to sleep/rest during the night. the cost is similar to other local hotels, but the quality level is definitely higher.

Myself and my fiancé just returned from a weekend in London - staying in the Westpoint Hotel. On first impressions the hotel is a great. It is in an excellent location and even looks lovely from the outside and the lobby area is very inviting. The staff on reception were fantastic- very friendly. It is only when you get to your room do you see this hotel for what it is. The room was very old & small. The decor is extremely dated but to be fair and again with great credit to all of the staff at the hotel -it was clean. The bathroom was extremely small and was about 3ft from the bed- it offers absolutely no privacy for the occupant- with barely even enough room to dry off after a shower in the space. Our room was so small that we had to keep our suitcase on a chair in front of the door so that we could walk around the bed and access the bathroom. When we first went into the room we noticed that it was very cold & noisy- assuming that the windows were opened to perhaps air the room we attempted to close them. It was then that we noticed that the windows were closed but there was a gap of approximately 1 inch in between the top & bottom panes. We could actually put our hands outside the supposedly shut windows. Again the staff were helpful & sent up the maintance person to look at the problem - the only solution that he could offer was to fill the gaps with towels which he did for us. This seemed to solve the problem of the noise & cold, however there was a lage amount of condensation building up in the room over the weekend. Trying to make the best of a bad situation we made a decision to spend as little time as possible in the room over the weekend. I see from a lot of other reviews that for the price it is great hotel- I have to completely disagree with this. We spent £100 a night on the place- which was certainly not good value for money given the standard of the room. You would be far better off staying in a Premier Inn or somewhere similar as they have a basic standard at least. On our last morning we noticed that there was a brownish fluid leaking from the vent in the bathroom on to the lid of the toilet. I am sure that if we had reported this to the staff they would have fixed the problem but at that stage we just wanted put this down to a bad experience so we packed our bag and left. My boyfriend mentioned to me that during his student days inter-railing across Europe that he stayed in nicer Hostels. I had always held the opinion that I would be happy enough to stay in a place that offered a clean bed and a hot shower- if I ever decide to return to London I may need to add a few more basic requirements to my wish list before I would consider booking.