This was my second stay, staff very friendly and toilets are clean. However, carpets need to be changed. I saw four rooms and in each one carpets had many stains. Staff at breakfast seem to be indifferent and slow. However, for the money, in central London its okay.

My wife, myself and our 2 young children stayed on several occassions in the family room. Great Location (Chelsea), friendly service.

upon arrial had given us a double bed, we had requested twin. the double bed room was in the dungeon and stunk of mildew and mould. they moved us to the 3rd floor, we were thinking upgrade, but no.it was a box and you literally had to squeeze yourself into the bathroom and minouvre around the sink to get to the toilet, do not even bother!!!

My wife and I had the dubious honor of visiting this establishment. We had an opportunity of transferring rooms though uppgrades until we were given the "best room in the hotel" ,room number 25. Unless you have a particular fondness of milldew I would advise you to stay away from this hotel. In the three rooms we lived in, none had a decent adjustment for the hot water in the shower. Consequently only scalding hot showers with diminishing pressure as we moved uppwards from ground level were available. As we moved the personell moved our stuff, "accidentaly misplacing" our brand new shampoos and conditioner, until we accused them of stealing. The constant moisture on in the carpets and the visible milldew on in the corners of the rooms eventually led to severe breathing difficulties. TV sets in all the rooms were old and the size of postage stamps. with hardly any channels visible;the ones that were, were adjusted to slight snowstorm. The generous complimentary 1 teabag per person were replenished by a once a day visit from the room service. Continental breakfast at £2.95 was watery coffee with marmelade and toast on the bottomfloor, where the beams had apparently given up, so that if someone walked past your table you spilt your coffee as the floor swayed. Luckily I had my loving wife with me and that kept up our spirits, otherwise we might have become a bit annoyed.
We would recommend this hotel for masochists.
Seriously we believe that a longer stay might damage your health. There is nothing wrong with the staff, they try their best but as two themselves admitted having never worked at a hotel before might be the reason for the quite tacky service.