We stayed at Milestone for five nights at Christmas, from 23 to 28 December, and we had our Christmas Eve Dinner and Christmas Day Lunch in Cheneston’s restaurant. This was our second stay at the hotel, and we had a perfect Christmas away from home. We loved every minute of it, and we have already booked our third stay in February 2012.

We have travelled quite a lot all over Europe, and we have visited several five star hotels. Milestone is by far the best of them, with warmth, personal service and a welcoming kindness that we have never found anywhere else. London is our favourite town, and Milestone is our favourite hotel.

We will recommend general manager Andrew Pike and his lovely staff in a wonderful Kensington building.

My wife and I stayed at the Milestone Hotel for nine nights over the Christmas and New Year holiday. I cannot say enough about the management, staff and hotel in general. Without exception, every staff member treated us with the utmost respect and really, really seemed to care about our needs.

We initially had some concerns about staying in a hotel on Christmas Day but the Milestone and its staff made it a wonderful (and very memorable) day. The day started by us finding a Christmas stocking with wrapped presents attached to our hotel room door on Christmas morning...then we had a fabulous full English breakfast in our room followed that evening by an outstanding dinner in Cheneston's Restaurant...finally, we capped off this great day with evening tea in the library (which we experienced every night of our stay). In addition to the hotel itself, the Milestone's Kensington location is perfect...we walked everywhere from the hotel and very much enjoyed our walks in Hyde Park.

I've stayed in many "so called" first class hotels and all too often they've sadly missed the mark but in the case of the Milestone, they’re truly a first class establishment at every level and expertly operated and managed. We guarantee we will return as soon as we can....

We stayed here in December for husbands 50th birthday. He had no idea where we where going, everything had been booked and arranged in secret, and i am pleased to say, we both had a fantastic time.

All the staff are very friendly and helpful, nice touch to be called by your name, and also remembering what you had to drink the night before when ordering a drink the next evening. The staff we found, are about when required, and very helpful and friendly, not constantly hounding you!

Suite was beautiful, well equipped, romantic turndown was beautiful, and all the other little touches left in the room both nights.

Food was good, breakfast was beautiful, did have to wait for a table on the sunday morning, but not for long, maybe only 5 mins, so not a problem at all, nice chance to read and look at all the information/history about the hotel.

All in all, a great place to stay, would recomment to anybody, and we are currently saving up for our next trip to London to stay here, more birthdays coming up, wedding anniversary, really special place to celebrate.

I had the pleasure of having afternoon tea with my fiance' and parents before going to Royal Albert Hall for a Christmas concert. The Milestone had won the the Top London Tea Place awards of 2011, so I was curious if it had truly deserved this honour.

The hotel itself was absolutely divine. Interiors of a high quality and very welcoming staff. The room in which the afternoon tea was served was was just the right size and very cozy and warm. The environment was tranquil, peaceful and very civilized. It really is a place to enjoy the comforts of British food culture with good company.

The afternoon tea itself was of a very high quality and the presentation was immaculate. The Milestone truly deserved its win in 2011 and I'm sure will continue to keep its reputation as the place to go to for afternoon tea. I can't wait to find another occasion to go back.