We have just spent 3 blissful nights in The Landmark. The location is exceptionally convenient for the Heathrow Express and the proximity of the tube station to the hotel is equally attractive. The hotel itself is gorgeous, beautifully decorated and very elegant. Excellent rooms, quiet, clean and spacious, delicious breakfasts with a huge variety of fruits, meats and cheeses available. However, it was the kindness, consideration and professionalism of the staff that really impressed us. The genuine warmth of the welcome we received at Reception was as welcome as it was unusual and throughout our short stay we were impressed by the excellence of service given by people who were doing their very best to please us. We will certainly stay at the Landmark again and can recommend it most highly.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
31 January 2012
Thank you so much for taking the time to share your memorable experience with us. We were delighted to read your very kind comments regarding the hospitality and warmth you received from our staff. It has been our pleasure and I do hope we can welcome you back in the very near future.
with kind regards
Douglas Glen
Hotel Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC