Great stay for a week in mid-January 2012 - staff very attentive and helpful, meeting room well-conditioned and catered for, bedrooms fresh clean and spacious. Nice touch with lit candles in bedroom every evening (very special). Minor criticisms would be the lack of fresh air circulating, bedroom windows did not open, they were very dirty and the view was beyond depressing. Also TV channel choice is appalling. However, given the location, the overall standard of the hotel and the outstanding staff, the windows & TV are only small issues. London has a world of entertainment to choose from. Internet service is excellent, showers and bathroom fabulous. Food great, cocktails could be improved upon (e.g. lychee martini's should actually have martini in them!!).

The hotel's website gets your expectations quite high but the experience wasn't that special and not worth the price. Trendy furnishing and details here and there. The hotel's bar was one of the Soho's hot spots but there were old rich men hanging around with their escorts, so not very tempting. Location is excellent and lot of great restaurants near by though the concierge managed to mess the reservations several times. Room was spacious with wooden floor and modern furnishing. I'm confident that with this price I'll get better service and atmosphere elsewhere.

Sorayareid@o2emial.co.uk... I enjoyed this stay, as the service was excellent especially Cam the Concierge, whether its Sanderson or St Martins Lane his attention to detail is spot on and he makes you feel welcomed before you arrive, and continues throughout the stay, he definately goes beyond the 1st class service you would expect from a hotel. I have and will tell my friends and always make them ask for Cam. I hope that he is available for when my partner books the penthouse for my birthday in April as we will expect the same service.

We stayed over xmas, the room was superb and the staff were excellent at seeing to our every need. Definitely would stay again.