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Jumeirah Lowndes Hotel: Traveller Reviews

5.0 of 5
21 Lowndes Street, London SW1X 9ES, England
Hotel amenities
Jumeirah Lowndes Hotel
Ranked #193 of 1,069 hotels in London
4.0 of 5 stars 193 Reviews
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193 reviews from our community

What travellers say about this hotel
  • Nespresso machine(6)
  • Very nice(4)
  • Harvey Nichols(4)
  • Tube station(3)
Traveller rating
    81
    84
    16
    6
    6
Only show reviews for Family (13) | Couples (60) | Business (33)
Date Rating
Nottingham England
Senior Reviewer
9 reviews 9 reviews
Reviews in 6 cities Reviews in 6 cities
3 helpful votes 3 helpful votes
“Exceptional Hotel.Fantastic staff”
5 of 5 stars Reviewed 13 February 2012
1
person found this review helpful

We have just returned from a 3 night trip for our daughters 21st & can say that it a very pleasant stay. With the occasion being our daughters 21st the front desk even put champagne & chocolate covered strawberries in her room :-) which we found to be a lovely touch..The rooms are immaculately clean & house keeping are very friendly & cannot do enough to help.
The breakfast room again is perfect. We upgraded to a Deluxe room which includes continental breakfast. This was plentiful but you can also have cook to order breakfast, charged extra. The location of the hotel is ideal for all sorts of sight seeing attraction, with a good range of restaurants within reach. We would like to take this opportunity to say that ALL staff are a credit to this hotel & we will definitely stay again at the hotel when we next return to London...

  • Stayed February 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask fluke831 about Jumeirah Lowndes Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahLowndesHotel, General Manager at Jumeirah Lowndes Hotel, responded to this review
16 February 2012
Thank you very much for your kind comments and we are delighted to have helped your daughter celebrate her 21st in style.
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Nottingham, United Kingdom
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“Ripped off in a great hotel”
3 of 5 stars Reviewed 10 February 2012

Cant complain about the hotel or staff but service charges for the room and breakfast made me feel ripped off, 23 pounds for a breakfast and then a service charge on top!! there was even a service charge for the room. The ryan air of invoices!!

  • Stayed January 2012, travelled on business
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Paul B about Jumeirah Lowndes Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahLowndesHotel, General Manager at Jumeirah Lowndes Hotel, responded to this review
16 February 2012
Thank you for your comments and while I am pleased that you appreciated the hotel, its facilities and the staff, I am sorry that you did not feel that you received value for money. We endeavour to ensure that we are competitively priced in our local marketplace but regret that fact that you did not feel that this was the case. With regards to the service charge, we try to make it as clear as possible throughout the booking process and on arrival that this is entirely discretionary.

My team and I will work hard to try and ensure that an improved sense of value for money is created should you choose to stay with us again and thank you for taking the time to let us know your thoughts.
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Maidstone, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Good hotel in great location”
4 of 5 stars Reviewed 15 January 2012
2
people found this review helpful

Stayed t the Lowndes for a weekend in January. Staff are very good, from reception to bar, with nothing too much trouble. Afternoon tea was good, and we enjoyed breakfast in our room which was excellent. I have stayed in lots of London Hotels , but will use this one in future trips.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Blond_e005 about Jumeirah Lowndes Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahLowndesHotel, General Manager at Jumeirah Lowndes Hotel, responded to this review
16 February 2012
Thank you very much for your kind comments which I have passed onto the team, and I am delighted that you had a relaxed and enjoyable time with us.
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Basel
Senior Reviewer
10 reviews 10 reviews
Reviews in 8 cities Reviews in 8 cities
4 helpful votes 4 helpful votes
“Great location, friendly & helpful staff, very modern room.”
4 of 5 stars Reviewed 12 January 2012

Stayed here 3 nights in mid Dec 2011.

Hotel doesn't look impressive from the outside however the location was perfect, the staff were extremely friendly and helpful and the room was both modern and very well equipped and furnished.

The turn down service was superb and they even brought fresh ice and water each day.

Breakfast had a good selection of food ... only missed my muesli, but not a big issue.

My only complaint was that the shower head was too low. I'm 6'1" and was not able to stand under the shower and instead had to do a spot of limbo.

Would I stay here again ... yes ... in fact I've just booked again for April.

  • Stayed December 2011, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask ChrisMorgan69 about Jumeirah Lowndes Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahLowndesHotel, General Manager at Jumeirah Lowndes Hotel, responded to this review
16 February 2012
Thank you very much for taking the time to write and let us know your thoughts on your recent stay, and I will make sure that the meusli (which is normally available) is present on your next visit. Thank you again for your kind comments.
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UK
Senior Reviewer
7 reviews 7 reviews
Reviews in 5 cities Reviews in 5 cities
6 helpful votes 6 helpful votes
“Very impressed.”
4 of 5 stars Reviewed 9 January 2012

I've never stayed at a Jumeirah property in the past but this was a pleasant surprise. I was in a room facing the street. I'm sure this room would have been a non-starter for light sleepers especially with Sloane Street being quite busy in the wee hours, but it did not bother me at all. Over all, I was very impressed by the cleanliness. In fact, the front desk even allowed me to check-in at 11:30am (though I was told it's possible only at 2 pm). Being right next to most of the consulate I had to visit, it was just perfect. Similarly, with Harrods just round the corner, it was a great place to be in. Bathrooms were clean and had good quality products in ample supply. Bathrobes et al were present, in line with the good properties around the world. Needless to say, I'd definitely go back to this hotel. Though, at £180 a night, I did think it was slightly expensive but as compared to the other hotels in Knightsbridge, it was by far value for money.

I do have a negative point for this hotel though - on 3 occasions that morning, room service entered the room and I had to shout out "no, please don't come in". I thought that was a big let down in the 'service' area hence I'm marking them down for that.

  • Stayed January 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask MK666 about Jumeirah Lowndes Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JumeirahLowndesHotel, General Manager at Jumeirah Lowndes Hotel, responded to this review
16 February 2012
Thank you for your kind comments and I am delighted that you enjoyed your stay. I note your comment regarding the room service situation and have addressed this with the team accordingly. I trust that we will have the opportunity to welcome you back and thank you again for taking the time to let us know your views.
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Additional Information about Jumeirah Lowndes Hotel

  • Jumeirah Lowndes London
  • Hotel Jumeirah Lowndes
Address: 21 Lowndes Street, London SW1X 9ES, England
Price range (per night):* 338 AUD - 1,067 AUD

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