This was our second visit to the Stafford which followed a somewhat mixed experience on our first visit. During our first visit we had experienced some service issues with the restaurant which we fed back to the general manager via email. We were invited back for a complimentary meal and so we decided to stay the night again in a mews master suite (we had received a special rate first time around which was offered again upon request).

The welcome was as good as the first time we visited – arguably better as we were greeted with the words “welcome home”. The room we had requested was not available, however 3 alternative rooms of equal standard were offered and we were offered to view each before making a decision (we accepted the first suite we viewed which was enormous and complete with decorated Christmas Tree).

Everything this time around was perfect. After we settled into the room we had dinner in the Lyttelton restaurant and this time around service was faultless – attentive without being overbearing and the food delicious. The wine list although extensive was arguably somewhat lacking for somebody looking for a rose.

We had a couple of small issues working out how to control lighting and the room temperature and whilst we knew could have called reception for assistance we opted to figure it out for ourselves – we got there in the end!

Breakfast matched the dinner experience – service this time around was faultless. The food was well prepared and everything we ordered was available and served as requested.

The general manager Leon Baum is to be commended for the way he handled our feedback – sadly all too often these days a complaint is not seen as a gift and is often met with defensiveness. Thank you to Carsten the on-duty manager who has hidden handyman skills and who touched based throughout our stay to see how we were getting on and whether we needed anything. We will certainly visit again as well as recommend this hotel to those wanting to experience a luxurious 5* home from home break in London.

The side street location is quiet, central and convenient, the rooms are comfortable, the service is first rate, the concierge helpful, the bar is warm and distinguished. I see no reason to stay anywhere else.

Absolutely wonderful. Fantastic location, amazing two bedroom suite. Efficient and helpful concierge. Thoroughly enjoyed restaurant and the American Bar. Highly recommend.

First time i have stayed at this hotel and it is very rare for me to get the " wow" factor on arrival. Staff very friendly and the American Bar is really cosy. I would say this is one those those discreet hotels and i didn't want to leave just hide away. Its either aspirational or you've made it if you stay here.
A must to return and i shall !