This apartment is not a bad value for the price, relative to other London hotels/apartments. The location is very convenient (literally across the street from Hyde Park and Lancaster Gate tube stop). The kitchen and bath are nicely updated. However, the carpet and the couches were in VERY poor condition. The couches are literally threadbare. Very disappointing considering that we were told this was a refurbished apartment. The service was acceptable, if you keep in mind that this is a service apartment, not a hotel. For example, we had plumbing problems on the weekend that could not be attended to until Monday. The housecleaning staff was very nice and cooperative with our schedule.

We are a family of 4, from Mumbai, India and stayed in the pent house apartment at the Fountain House, It was a grand place and V clean, the staff were very good and provided all the services with a smile.

If we go back to london, we will stay here only. The room has V good view of the garden and the place has the best location possible, in the main city and yet away from the noise, Enjoyed my stay here, one of the best apartments I have stayed in.

It was in a great location right next to Lancaster Gate underground station and there were several convenience stores and restaurants nearby. Our apartment was recently refurbished and although there was seven of us in one apartment it wasn't ridiculously crowded. The management weren't particularly helpful or friendly but we didn't really need them to be just for two nights.

We loved our 5 night stay in these apartments! The location is really great with a metro station across the street and a bus line at the end of the block. We had a 3 bedroom refurbished apartment-which was perfect for our family of six. Yes, the lifts are small by American standards-but you learn to adapt. The apartment was in great condition-I even discovered a washing machine in one of the kitchen cabinets! There is a small grocery store around the corner as well as a a street nearby with lots of restaurants and stores. We highly recommend Ask-great Italian food!