Our stay at the Fountain House appears to mirror those of a number of other reviews I have read. We were traveling with two young children (8yrs & 4yrs) and therefore the location being so close to the park and also the tube station was great. The size was good and the bathroom and kitchen quite new. The carpet had a number of burns where someone had dropped an iron while doing their clothes, some curtains & blinds were broken and the couch had a lot of stains. This was not in itself terouble as we understand that you expect some of these things in an apartment used by numerous different people, but we did come back one day to find that the covers on the couch and cushions had been removed and replaced by sheets. I am guessing to have them cleaned, but they were gone for nearly three days and no one said a word to us. A lady did actually come in to check on the broken curtains and noticed that the couch covers were missing and said she would check into it. We never heard back and therefore I can't say the service was very good at all, but the cleaning was done once while we were there for 5 nights and was done very well.

As our experience appears to mirror those of others who have placed reviews on 'Trip Advisor', I don't think anything is changing very quickly and therefore cannot recommend this apartment as I have previously done with others.

This apartment is not a bad value for the price, relative to other London hotels/apartments. The location is very convenient (literally across the street from Hyde Park and Lancaster Gate tube stop). The kitchen and bath are nicely updated. However, the carpet and the couches were in VERY poor condition. The couches are literally threadbare. Very disappointing considering that we were told this was a refurbished apartment. The service was acceptable, if you keep in mind that this is a service apartment, not a hotel. For example, we had plumbing problems on the weekend that could not be attended to until Monday. The housecleaning staff was very nice and cooperative with our schedule.

We are a family of 4, from Mumbai, India and stayed in the pent house apartment at the Fountain House, It was a grand place and V clean, the staff were very good and provided all the services with a smile.

If we go back to london, we will stay here only. The room has V good view of the garden and the place has the best location possible, in the main city and yet away from the noise, Enjoyed my stay here, one of the best apartments I have stayed in.

It was in a great location right next to Lancaster Gate underground station and there were several convenience stores and restaurants nearby. Our apartment was recently refurbished and although there was seven of us in one apartment it wasn't ridiculously crowded. The management weren't particularly helpful or friendly but we didn't really need them to be just for two nights.