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Quality City Westbridge Wharf: Traveller Reviews

6 Bath Lane, Leicester LE3 5BD, England
Hotel amenities
Quality City Westbridge Wharf
Ranked #30 of 43 hotels in Leicester
3.0 of 5 stars 10 Reviews
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10 reviews from our community

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Traveller rating
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Date Rating
Leicester, United Kingdom
1 review
“Lousy service - avoid unless you're not staying for long”
2 of 5 stars Reviewed 13 December 2011

We stayed here for 6 weeks as part of our company business trip, and I have to say that the service is lousy.

We arrived early, and the first thing was there's no one in the reception room! We had to ask a colleague to call for help before someone came.

The unit was cleaned at least once a week but the day when the cleaning happens is not 100% consistent. And even though it says that toiletries will be replenished every week, they don't do that by default after the first week; you'll need to get them on your own.

And don't get me started on the internet. They only have WiFi (no wired connection), and it was available 70-80% of the time. It disconnects ones in a while when a lot of people are using it, so looks like they're not really adequate to support a lot of tenants? There's no phone in the apartment units so you can't even call the receptionist if you need help.

The walls of the units aren't sound proof as well, so if one of your "neighbors" are playing loud music, you'll hear it.

The way the receptionists behave is like they're not part of the company that owns Quality City. You'll hear remarks like "oh yeah, 'they' don't replenish the toiletries when doing housekeeping" instead of "I'm really sorry, we will correct this blah blah blah."

The location is good given it's near the city centre, but other than that, I wouldn't go back if I have a choice.

  • Stayed November 2011, travelled on business
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask PanQ about Quality City Westbridge Wharf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisburn
Senior Reviewer
6 reviews 6 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Good spot for Leicester city centre”
4 of 5 stars Reviewed 28 November 2011

We were staying one night for a rugby game, and arrived around 11, we were able to park our car and leave our luggage as the room was being cleaned, and given the keys and told we would have access to the room once it was ready, so we made the short walk to the city centre - we were phoned not too long later to be told that the room was ready. Although we did not need access to the room till much later in the evening to be allowed to leave our bags and car early was very helpful to us. The apartment was a very good size, more than enough for a two person stay and not a problem with the cleaniness. Was good value for money and would certainly stay again.

Room Tip: Stayed in 406, had no issues whatsoever
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  • Stayed November 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask emmjay18 about Quality City Westbridge Wharf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England, United Kingdom
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
3 helpful votes 3 helpful votes
“We love this place and dont understand the reviews!!”
5 of 5 stars Reviewed 25 October 2011

I have stayed here three times now and find it convenient clean and well located - 5 minutes from town, everything is in walking distance. Good parking in the area and a secure car park if you wish. Good kitchen facilities (all cutlery albeit for two, but what do you expect in a two bed!?) including all utensils, linens included also.

My only complaint is that the hot water was temperemental on the second day in that after washing my hair my boyfriend had a cold shower - which I didnt mind, because he needed it.

But not so sure if I would have been okay if it was the other way round! Stay in 206 - it is a great, large apartment, but all are clean and tidy. They all have sky TV and are a great get away point at the price they come at!

  • Stayed October 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask NatashaKD about Quality City Westbridge Wharf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sydney, Australia
Contributor
18 reviews 18 reviews
Reviews in 11 cities Reviews in 11 cities
11 helpful votes 11 helpful votes
“Great place to stay in Leicester”
4 of 5 stars Reviewed 29 September 2011

I almost didn't stay here after reading the reviews on Trip Advisor, but I'd already received positive feedback from my family (who stay here regularly) and essentially, it is the ideal location for everything that I needed to be close to in Leicester (on the edge of the city centre and close to family and friends).
Not quite sure what some of the previous reviewers were comparing this accommodation to but we checked in after 3 nights in a 5 star hotel in London and had no complaints at all.
The apartments are well laid out and have everything you need for a comfortable stay. We booked a 1 bedroom apartment and a studio apartment and were very happy with them both. If there was one complaint, it would be that the 1 bed apartment only has 2 cups, glasses, plates, items of cutlery etc. This is a real pain in terms of having to keep washing everything after use. But that was a minor inconvenience.
These apartments are brilliant value for money.

  • Stayed September 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask SJandKK about Quality City Westbridge Wharf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Malta
Contributor
12 reviews 12 reviews
Reviews in 10 cities Reviews in 10 cities
33 helpful votes 33 helpful votes
“great location for the city”
3 of 5 stars Reviewed 27 May 2011

excellent place to stop for the city, good secure parking, 2nd bedroom could have been bigger, more towels needed, basic condiments needed. overall not bad. second bathroom could use shower moved to standing postion and curtain,

Room Tip: ask for canal view
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  • Stayed May 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask richlee1malta about Quality City Westbridge Wharf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Quality City Westbridge Wharf

6 Bath Lane, Leicester LE3 5BD, England
Price range (per night):* 81 AUD - 115 AUD

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