arrived on thursday 14th oct 2010 with my partner, mum in laws, when i booked i asked if there was parking and told yes, was not told yes but its a tight gap to ge to it, and scraped the side of our brand new car, the room was very small for 5 people, the sofa bed was a piece of foam would be ok for kids not 2 adults , the chairs was so hard the tv was so small no one could see it, the bedroom was ok but the bed was so hard, my mum in law and parnter are disabled and we had to sleep on the sofa bed, we went out and got an air bed and pillows, it was very cold, we told them we had something to say mimi said well no one has complained before well yes they have i have just looked on here, yes ok your doing the place up, but the sofa bed is not at all good for adults, yes the rooms was clean, but it was meant to be are hoilday and we was all so upset, how could we enjoy it, not only did it cost us the room, air bed pump, pillows, and the cost to get our car done we could have stayed at an hotel we will never ever be back and i hope anyone that had a bad time here rights a review aswell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19 October 2010
I tried to help you as soon as I heard that you were not happy. I would have gladly given you all the extra bedding you wanted to make you more comfortable, if only you'd have said before you went shopping. No-one has ever complained about the bed or sofa bed before you, so I wasn't to know that you had a problem unless you told me. When you did tell me it was too late for me to help you. As for the car parking, you were helped to get parked up and we're always happy to help anyone that feels they can't get parked up properly during their stay, again you only have to say. The car parking entrance is wide enough to fit a transit van down, so a Ford Mondeo should fit down too. As for being cold the heating is on in the morning for over an hour and every evening for 3-4 hours. There is also a heater provided for to use at your own convenience. I feel saddened that you've left this report on here after I tried to help you and to make it right as I wouldn't want anyone to leave feeling unhappy.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC