Stayed here for one night for my partners birthday and it was totally perfect. Managed to get an upgrade to the carousel suite and it was amazing. Huge four-poster bed, gigantic bath, lovely steam room/shower and a 300 year old carousel horse. What more could you need! I had organised a cake through the hotel and this was also out of this world, complete with mini macaroons and fresh fruit.
As other reviews have stated the toilet has just a pull to frosted glass door, as do all rooms. In this suite the toilet is a bit out the way and it wouldn’t have bothered us anyway but I can understand why some people don’t like it.
We had one minor issue during the stay, in that I was charged twice for the room. I had paid in advance and paid when I got there as I didn’t even think of it. On my return home I emailed them querying this and they informed me they had noticed their error and forwarded me a copy of the receipt showing it had been refunded within 20 mins of me checking in. They are very good!
The location is brilliant and, if like me, you can’t wait to eat some doughnuts and loose some 2p’s, the pier is easily within walking distance.
All in all it was a fantastic hotel and will be staying there again when we return. We have stayed at Drakes and the Hotel du vin in this area but myhotel is by far my favourite.
I would like to especially thank Freddy for all his help; before, during and after our stay. He was extremely friendly and helpful. All other staff where polite and friendly enough but you could tell he was really putting the effort in and made us feel special.
Room Tip: If you can, get the carousel suite. The room is amazing; the photos on the website do not do it just...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC