Stayed just the one night for a show at the BIC. First impression was good as we were allowed into the room before the stated check in time as the room was ready. However we were slightly disappointed with the size of room, the double bed was pushed against the wall and the bathroom was no more than a 'cloakroom' size with a shower and very small sink with no shelf. This room was in fact too small to change in. Having said that it was very clean.
The hotel info in the room said Internet wi fi code was available free from reception but when we asked were told this info was incorrect and it was £7. We did complain that their info was misleading and to be fair they apologised and said they would look into it. As it wasn't particularly important to us we did not pursue it further.
The hotel has a 'leisure centre' which consists of a small pool, sauna and gym in the basement, accessed through the bar. You need to get an entry code for the door from reception together with a locker key for a whopping £5 deposit. Be warned, the changing area is tiny and the showers cold although it has been newly decorated. The sauna was Only warm to say the least. We did not try the workout equip but Overall we felt these leisure facilities were not worth the bother.
During the afternoon of our visit the bar was not fully attended and we were to ask at reception for someone to come and serve! Later after returning from the show we found there was barman but he didn't smile and was unresponsive with our attempt to engage in conversation.
We booked breakfast at check in for a cost of £8 pp. Upon arrival we were left standing at the entrance to offer our room number but were totally ignored by the one visible member of staff who was busying herself setting tables for a very empty restaurant. Breakfast commenced at 8am and we arrived at 8.45 am and was buffet style. Selection of cereals, fruit, pastries and full English was on offer. Clearly we were one of the first as the cooked food had been standing sometime and was dry. I think it was a matter of timing; as the restaurant filled up more freshly prepared food was offered.
All in all this hotel was nicely located in a quiet area only 10 mins walk from the BIC and shops. It was clean and value for money. Lack of customer relations from their staff is what lets it down and this could be so simply fixed.
- Durley Dean Bournemouth
- Durley Dean
- Durley Dean Hotel Bournemouth
