We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox. Mac: Safari.

The Suncliff Hotel: Traveller Reviews

3.0 of 5
29 East Overcliff Drive, Bournemouth BH1 3AG, England
Hotel amenities
The Suncliff Hotel
Ranked #22 of 74 hotels in Bournemouth
4.0 of 5 stars 425 Reviews
Show the lowest price for this hotel*
Show Prices
*from our partners
Write a Review

425 reviews from our community

What travellers say about this hotel
  • Sea view(24)
  • Very good(23)
  • Friendly and helpful(14)
  • Swimming pool(9)
  • Indoor pool(7)
  • Great location(7)
  • Evening meals(7)
  • Short walk(6)
  • Hotel next door(5)
  • Reception staff(5)
Traveller rating
    151
    131
    59
    47
    37
Only show reviews for Family (89) | Couples (175) | Business (19)
Date Rating
solihull
Contributor
14 reviews 14 reviews
Reviews in 11 cities Reviews in 11 cities
9 helpful votes 9 helpful votes
“Pool too warm for me!”
4 of 5 stars Reviewed 9 February 2012

The Suncliff Hotel Bournemouth.This is the second time we have been here.It gets better each time.we went B&B,the breakfast was buffet style and was very good,fair amount to choose from.The room was a little small ,it was spotlessly clean and so was the rest of the hotel.The pool is a little small and very warm,a little too warm for me,although I did swim on two afternoons.The staff in the front office where most helpful and all the staff seemed happy going about their tasks.Will go again soon.

  • Stayed February 2012, travelled as a couple
    • 5 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask ronSolihull about The Suncliff Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew Potter, Manager at The Suncliff Hotel, responded to this review
11 February 2012
Dear ronSolihall,

Super to hear that on the hole you enjoyed your stay with us.

In my entire time here at Oceana hotel I think this is the first time I have ever had a guest comment that our pool is too warm. We take all guest feedback on board, It is true that over the past few nights we have had to raise the temperature of the water due to outside temperatures being on average just -2/3deg. We try to maintain a comfortable water temperature for our guests to enjoy. I will say that we test the temperature periodically and if we have any concerns we do not hesitate to adjust where we see fit.

We have many different room types, sizes and outlooks all are as you pointed out cleaned to an incredibly high standard. Our staff are a huge focus. We strive for customer satisfaction.

I have to commend you on a balanced, fair review.

I look forward to your return visit.

Best wishes,

Andrew Potter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Portsmouth, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
3 helpful votes 3 helpful votes
“girls holiday”
5 of 5 stars Reviewed 5 February 2012
1
person found this review helpful

We stayed at the suncliff hotel (room 31) from friday 3rd february 2012 to sunday 5th february 2012, our room was clean and comfortable and the breakfast was delicious. The staff were amazing and even managed to stop me from getting a parking ticket (didn't realise where I parked was for private residents only ooops) they then phoned me in my room to let me know so I could move my car before the traffic warden came back :-)..... We loved the jacuzzi and the swimming pool was clean and not to busy.
Our only criticisms are the female changing rooms are freezing, and our room was too hot as we were above the swimming pool but overall a fantastic holiday in a great hotel, its close to the town centre we easily walked it in 5 minutes (even in heels) and the views are amazing.
We would 100% go back.

Many thanks

  • Stayed February 2012, travelled with friends
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
See 2 more reviews by sarah b for Bournemouth
Ask sarah b about The Suncliff Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew Potter, Manager at The Suncliff Hotel, responded to this review
6 February 2012
Dear sarah b,

I have read your comments with great delight, and from a senior reviewer too.
We understand that parking rules are different from area to area and town to town. So we try to provide any information we can.

Are leisure suite is a fantastic facility to offer our guests and one we try hard to focus investment into and maintain a high standard of repair and cleanliness.

I look forward to your return visit very soon.

Best wishes,

Andrew Potter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Minehead, United Kingdom
1 review
“Two nights at The Suncliff”
3 of 5 stars Reviewed 1 February 2012

We stayed nights of 29th and 30th January. Mostly other guests were with coach parties and they seemed to dominate the staffs' attention so we felt a little anonymous. However, we cannot fault the staff at all - very helpful and mostly smiling. Praises to Miguel in particular who brought water without being asked when I had a coughing fit!!
A few criticisims - we felt that the swimming pool could open at 7am so we could have had a swim before breakfast. The bed was a little on the small side and the room was cold even though the radiator was on full but we take into consideration that the room faced the sea. A bit of explanation before we were seated of how the buffet system worked would have been appreciated.
All in all though we enjoyed our stay - the food was excellent and the staff cannot be criticised in any way.
I expect we shall return.

Room Tip: Check if a coach party will be there as they can dominate the staffs' attention. Beds are on th...
See more room tips
  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask Lucy M about The Suncliff Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew Potter, Manager at The Suncliff Hotel, responded to this review
5 February 2012
Dear Lucy M,

Thank you for taking the time to review the Suncliff hotel in such a balanced and fair fashion. We cater for a very wide demographic of guests from small children right up to older guests.

Customer focused service is our forte. We tailor ever aspect to our operation to ensure maximum comfort to our guests in a professional, efficient and warm, genuine manor. – I am glad to see this reflected in your review.

Our swimming pool opening hours are 08:00 – 21:00 this allows us adequate time to vigorously test the quality and temperature of our pool and ensures that we are running a safe and clean facility. We rarely find this to be an issue with our guests.

In Bournemouth as with the rest of the country we have experienced very low overnight temperatures indeed of late. During this time we did encounter a small drop in temperature in the hotel. We did provide extra heaters to supplement this and as a result received very few complaints.

I look forward to your return visit very soon.

Many thanks,

Andrew Potter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Norwich, United Kingdom
1 review
2 helpful votes 2 helpful votes
“Our Stay at the Suncliff”
4 of 5 stars Reviewed 29 January 2012
2
people found this review helpful

We held a Birthday/Family reunion at the hotel last weekend, the staff were extremely helpful and nothing was to much trouble, the service and food could not be faulted, plenty of choice and well presented, the children loved the swimming pool!!,the only negative comment is that some of the beds were too hard and too small and some of the rooms decor looked a bit "tired", this is just minor cosmetic TLC,however we have recommend this hotel to friends and hope to hold more family reunions here in the future.

  • Stayed January 2012, travelled with family
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Janet H about The Suncliff Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew Potter, Manager at The Suncliff Hotel, responded to this review
6 February 2012
Dear Janet H,

I am glad to hear that your family enjoyed their reunion weekend. Customer service is our forte I am glad you were well looked after during your stay.

We find beds to be a very personal thing. On the hole we receive very few negative comments about our beds, however some guest who are used to a softer mattress at home may fine sleeping on a different style of bed a little uncomfortable. If informed of this we do have ways and means of addressing this with our housekeeping department.

We are investing huge amounts into a redecoration programme and are committed to updating our bedroom stock.

I look forward to your return visit.

Best wishes,

Andrew Potter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
“good location, lovely room.”
4 of 5 stars Reviewed 28 January 2012

we stayed in the zara penthouse suite, was very pleased with it, nice contemporary styling, great balcony with a lovely view. only bad point was the bed wasn't that comfy and it was two singles pushed together, for a penthouse suite you at least expect a double or king size bed. overall we had a great time, and would definitely come back again.

  • Stayed January 2012
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask luke6996 about The Suncliff Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Andrew Potter, Manager at The Suncliff Hotel, responded to this review
6 February 2012
Dear luke6996,

Our penthouse rooms are some of the finest three star rooms in Bournemouth. We have taken great care in their design to reflect a contemporary feel.

We, as well as many hotels in this day and age use zip and link beds in many of our rooms. They are designed to be used a doubles or if required singles beds. We find it is extremely rare that we recived comment in this area.

Great to hear that you will be returning to us. I do hope your next visit is as good as you last.

Many thanks,

Andrew Potter
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

Travellers who viewed The Suncliff Hotel also viewed

The Cumberland Hotel
4 of 5 stars 758 Reviews
Bournemouth, Dorset
Show Prices ABS:HotelCheckRates-d193345?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
Best Western, The Connaught Hotel
4.5 of 5 stars 588 Reviews
Bournemouth, Dorset
Show Prices ABS:HotelCheckRates-d192963?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
The Hermitage Hotel Bournemouth
4.5 of 5 stars 393 Reviews
Bournemouth, Dorset
Show Prices ABS:HotelCheckRates-d282866?&src=ShowUserReviewsHotels&fromServlet=ShowUserReviews&Action=QC_AlsoViewed
View all 74 hotels in Bournemouth, ranked by popularity »

Been to The Suncliff Hotel? Share your experiences!

Write a Review Add Photos Add Videos

Additional Information about The Suncliff Hotel

  • Suncliff Hotel Bournemouth
  • Suncliff Bournemouth
Address: 29 East Overcliff Drive, Bournemouth BH1 3AG, England
Price range (per night):* 80 AUD - 256 AUD

Owners: What's your side of the story?

If you own or manage The Suncliff Hotel, register now for free tools to enhance your listing, attract new reviews, and respond to reviewers.

  • Manage your listing
The Suncliff Hotel
Show the lowest price for this hotel (from our partners)
Show Prices