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Wessex Hotel: Traveller Reviews

3.0 of 5
West Cliff Rd, Bournemouth BH2 5EU, England
Hotel amenities
Wessex Hotel
Ranked #31 of 74 hotels in Bournemouth
3.5 of 5 stars 149 Reviews
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149 reviews from our community

What travellers say about this hotel
  • Very good(14)
  • Outdoor pool(6)
  • Reception area(4)
  • Short walk(3)
  • Premier rooms(3)
  • Friendly and helpful(3)
  • Free car park(3)
Traveller rating
    32
    58
    30
    21
    8
Only show reviews for Family (24) | Couples (56) | Business (25)
Date Rating
Southern England
Senior Contributor
28 reviews 28 reviews
Reviews in 23 cities Reviews in 23 cities
29 helpful votes 29 helpful votes
“Friendly”
3 of 5 stars Reviewed 6 February 2012

The positives here are the friendly, hard-working staff and the surprisingly good food both at breakfast and at the evening function we were there to attend. Everywhere is as clean as the sometimes 'vintage' decor allows and the wifi worked (BTOpenzone). A very small lift and lots of stairs mean that anyone with mobility problems should ask for a room that is easy to reach. A meal ordered 'with no pork' turned up clearly showing where the bacon had been so important dietary requirements do need to be clearly stated.

Room Tip: Tell reception what you need before you arrive as the layout of the rooms is too complicated for a s...
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  • Stayed February 2012, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask UKGill1 about Wessex Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_wessex, General Manager at Wessex Hotel, responded to this review
11 February 2012
Dear Reviewer,
Thank you for taking the time and trouble to review the Hotel. Thank you for your comments about the friendly & hard working team and for your feedback on the food. I was around on the weekend when you stayed and your function was booked through a 3rd party and for what ever reason this request was never received there was a lot of requests that weekend and all were dealt with as we had the details but for what ever reason your request did not come through.

Kind Regards
Robert Warren
General Manager
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dorset
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“Good value”
4 of 5 stars Reviewed 1 February 2012
2
people found this review helpful

We stayed at this hotel for one night booked the day before, £59 with Breakfast, and thought it was excellent value.

Yes the hotel does look dated, I don't think the bedrooms have changed since I stayed there 20 years ago, but the price reflects this. The bar area has been modernised and is comfortable. We used the snooker room, nice to find a full size table for free use. The rooms have all the amenities that you need and there are more than four channels on the television. (reference a previous comment)

The breakfast was very good with a nice range of juices, cereals etc. The cooked breakfast was served quickly and was of a good standard. All the staff we encountered were polite and helpful.

Sleep quality was marked down purely because the room was too warm for us, not the beds which were comfy.

All in all a decent 3* hotel.

  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask DorsetWestenders about Wessex Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_wessex, General Manager at Wessex Hotel, responded to this review
11 February 2012
Dear Reviewer,
Thank you for taking the time and trouble to review the Hotel following your recent visit. I was pleased to see that you found the hotel to be good value and that you enjoyed the facilitiesand that on your visit the free view was working!!. It was also pleasing to see that you enjoyed breakfast.

Thank you for your comments.

Kind Regards
Robert Warren
General Manager
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Exeter, United Kingdom
1 review
3 helpful votes 3 helpful votes
“Room for improvement, but I will be back”
3 of 5 stars Reviewed 26 January 2012
3
people found this review helpful

I have stayed at the Wessex several times dating back to 1983 when my parents brought me here on holiday. I attach a lot of sentimentality to the Wessex, it is a very nice hotel with great facilities and a real charm about it. The bar area, restaurant and quality of food are all very good, especially when you consider the value the hotel offers. Location is excellent with the cliff tops and beach a stones throw away and the town centre just a short walk. My reason for only 3 points is that on my most recent visit (January 2012) the room was of a poor standard and there seemed to be a lack of staffing, although the ones who were around were very nice and efficient. My room (269) had the creakiest floorboards I have ever walked on and was very small. The TV only had 4 channels and the reception was poor on all of them. The bathroom was a decent size, although the décor was reminiscent of my first stay in 1983. The old fashioned mixer shower takes an age to get to the correct temperature and the shower gel bottle supplied was either watered down or the cheapest available. I won't let this one stay put me off, but I would hope that in the future, the Wessex management seek to improve on these minor issues as they could put first time guests off returning. I however, hope to return again soon.

Room Tip: Ask for a larger room!
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  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask Lee H about Wessex Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_wessex, General Manager at Wessex Hotel, responded to this review
11 February 2012
Dear Reviewer,
Thank you for taking the time and trouble to review the Hotel. It is good to see that you are still returning to the Hotel after all these years and that you enjoyed the food during your stay. I was disapointed to read that you had not enjoyed your room to much on this visit and that you found the staff to be lacking January is always a hard month to staff as the team do take time off to visit there family after a busy December working but it was good to see thoses that you came in contact with were nice & efficient.All of our TVs have free-view and although it is working fine now we might have had a fault with it as a few people have made this comment so please accept my apologies.
Thank you for all your comments and we look forward to seeing you again soon.

Kind Regards
Robert Warren
General Manager
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Coventry, United Kingdom
1 review
“christmas gift ,terry.jackiefogarty@gmail.com”
2 of 5 stars Reviewed 22 January 2012

given as a xmas gift,well received at book in ,but no information about facilities,hotel requires acomplete refurb,first morning at breakfast,shown to a table,carpet very badly stained and dirty,breakfast was vegitarian,and we were informed bye another guest,that if you required sausage and bacon,you had to order from a waitress who were standing talking,in a group toast consisted of 2 slices and cold,when the sausage and bacon arrived on a cold plate,and dried,sorry but we were very disapointed.

  • Stayed January 2012, travelled as a couple
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask terence f about Wessex Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_wessex, General Manager at Wessex Hotel, responded to this review
11 February 2012
Dear Reviewer,
Thank you for taking the time and trouble to review the Hotel following your recent visit. I was sorry to read that you found the hotel to be disapointing and that your breakfast experience was not good breakfast is normally an area were we do very well but this was clearly not the case when you stayed so please accept my apologies for this i have passed your comments onto the restaurant Manager so he can ensure these types of issues dont arise again.

Once again thank you for your comments and please accept my apologies

Kind Regards
Robert Warren
General Manager
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Senior Contributor
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6 helpful votes 6 helpful votes
“No real critisms”
4 of 5 stars Reviewed 21 January 2012

Stayed here for a mid Winter break for two nights in January and there's not much you can criticise about the Hotel.Free (large) car park, our room was a good size, clean, very quiet at night.The Hotel has indoor and outdoor pools, a snooker room, sauna etc...
Only minor negatives, and these really are minor, were the bath was a bit small, no 'proper' shower, WIFI wasn't free, something like £6 for 24 hours and the television only had four channals, come on, at least chuck in freeview!

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask georgevader about Wessex Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
gm_wessex, General Manager at Wessex Hotel, responded to this review
9 February 2012
Dear Reviewer,
Thank you for taking the time and trouble of reviewing the hotel following your recent visit. I just wanted to point out that all our bedrooms have free view, now there is a analogue button and a digital button so i can only assume it had been knocked onto analogue.

Thank you once again

Robert Warren
General Manager
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Additional Information about Wessex Hotel

  • Wessex Hotel Bournemouth
Address: West Cliff Rd, Bournemouth BH2 5EU, England
Price range (per night):* 80 AUD - 192 AUD

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Wessex Hotel
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