arrived here after booking a double room with breakfast for £99 on friday 14th
it started well i liked the oldy worldly charm of the bar and reception and had a hassle free check in a porter showed us to our room and couldnt get away quick enough the room was dated,the bathroom from the 1970,s and very cramped to say the least then realised the bed was a queen bed and not a double as requested they advertise the queen bed room at £79 which i felt a little peeved at being charged for £99.
i went to reception and asked if there were any other rooms and the lady was helpful and polite and offered us the choice of two other rooms one of which had just been vacated by a nice couple, we got chatting in the corridor and i asked why they moved as they had offered us the same room they showed me the room which was large and airy if a little dated and i didnt mind the antique television,then they explained why they wanted to move !!!!
whilst the lady was sitting on the toilet she noticed through the thin net curtain(not a blind at the time) a member of staff was using the window ledge as a rest for his lap top the toilet was right next to the window.
when the porter showed me the room later on i just went into the room and used the noise of the extractor as an excuse and said the room wasnt suitable,the second room they showed us was cramped but at least it had a double bed and you can side shuffle down the sides to bed,the bathroom was bright yelllow and out of 1960,s but it was at least clean.
i then sat on the bed to take my shoes off and there was a big dip and nearly rolled off the bed, i rang down to reception and she was again helpful and said the mattress would be changed.
we went out for a lovely meal as the meals at the hotel were overpriced and we were offered a rate of nearly £30pp, before you add supplements for steaks, instead of £15 as advertised and took our business elsewhere.
on returning to the hotel we had a night cap and then checked with reception that our matress had been changed he said it had and hoped we slept well we thanked him and then went to our room to find they had put a 4ft matress on a 4ft6inch base the reason why we moved in the first place but as it was midnight and we were tired we was going to tell them in the morning, i sat on the bed as i was taking my shoes off and the same happened again i lifted the matress to find it was the base that was knackered i rang reception and two men came to our room one who was apoligetic and one who was arrogant and rude and who had great pleasure in informing me that the new mattress was from the room we turned down and we should of took that room i was that fed up i said that the real reason was because of privacy and explained what the couple had told me his response was can't you shut the blind!!!! i said no as there was only a net curtain and that wasnt the point.By this time its 1230 in the morning and we were finally falling into bed when he banged on the door and shouted there isnt a net curtain in there its a blind at the window (i can assure you readers there wasnt one when i looked earlier.)
after aprox 3 hoours sleep due to the noise of the lift shaft we checked out at 8am not having breakfast as we couldnt wait to get out of there.
after explaining the reason that we wanted to check out only after one night instead of two because we weren't happy she still charged us £99 for the room we have wrote a email of complaint to the management but dont hold our breath.
avoid this hotel at all costs!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC