We did not expect anything more from the lodge's description. The room was comfortable for 4 persons, clean and good value for money.
The staff of the lodge, a young lady in the reception area, the only staff member we saw while there was not friendly at all.
The accommodation was booked online and the reservation quoted for "GBP30 deposit on arrival". It did not state that this amount was per person. Back at the reception we were asked for GBP30 per person. We can understand why this amount of money is asked but the staff member was not really interested in listening to us. We just simply suggested they change what they state in the booking and we said it twice. Her response was simply "If you don't like that, then don't stay with us again".
Concluding, the lodge has nothing bad, but the staff member that assisted us was rude and made us feel unwelcome.
- Reef Island Surf Hotel
- Reef Island Surf Newquay
