We stayed in a wonderful house, one of about 130 similar properties on the complex. This is a hidden gem of a location, only minutes from Falmouth, its town and beaches. The property (we were in No 47) was excellent. Well equipped, clean and spacious. There are no complaints at all.
The staff who run the place are great. polite and helpful.
This is where the improvement could be.....The Bar and Restaurant. Although situated in the middle of Pendra Loweth, it seems to be a totally seperate entity. It is run by two female staff and all these comments relate to the old of the two.
1) Whilst enjoying my first pint in the bar, a young girl aged about 6 - 8 walked to the bar and very politely asked whether she could have a glass of water. She was met with "Are you eating here?" The girl replied "No". The response was "This is a restaurant and if you are not eating you can't have water. Anyway I am too busy" The place had 3 - 4 customers!
2) One evening we returned to the complex at about 11.15 pm (having been to the cinema) we were met with a flood in the house we had rented. The dishwasher had gone wrong....Whilst I tried to stem the floor of water which was now spreading across the ground floor, my wife went to the only place open at that time of night, the bar. She explained the situation and was greeted with "Its nothing to do with me" My wife insited politely that she contact the site manager and after 3 attemppts, the older women EVENTUALLY made a call to the site manager. Clearly there is an on-going issue here where the owners of the site lease the bar.....but to me, someone on holiday, i only see 'staff' and when help is asked for, I would expect this to be forthcoming.
3) The final straw came when one evening about 4.30 pm I was sat inside the bar area....alone. The older woman came over and asked "Can I help you?" I replied "No, I am fine thanks" She replied quite abruptly "This is a bar and restaurant you know" and walked off. I left and never returned.
no. 1 and 2 were reported to the site owners but it was clear that nothing was going to be done.
Pendra Loweth is a great place to stay but the set up with the bar and restaurant is odd to say the least. The older woman has NO customer care and is quite rude. When i stay at a hotel, if i sit in the bar area and choose not to drink, but to read the paper, I am not insulted and made to feel bad. For this reason I would not recommend the complex. Should this situation alter, then it would get 5 *
If you have no intention to use the bar or restaurant, then this is a great place and I would then recommend it.
I hope this is helpful.
- Pendra Loweth Falmouth
