Stayed there for an overnight stay. Extremely friendly receptionist and helpful attendant at the gym, pool seemed quite big, gym machines not plentiful but fairly well equipped. Breakfast was the best part, with lots of choice and very fresh fruit to redeem the fried breakfast! The room itself though was a let down, very worn, not super clean if you looked too closely, stains on the wall, and sound-wise could hear every step the person above me took from 6am onwards. Lack of free wi-fi in the rooms was a bit of a pain, although you can get free wi-fi in the lobby. Didn't think much of paying £6.50 for a glass of ordinary wine either. So all in all, some good things, but not quite the standards I expected of a Mercure hotel.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
16 February 2012
Dear ClogsKent
Thank you for your review on Tripadvisor.ie following your recent stay at the Mercure Chester East Hotel. I was disappointed that you felt let down by your bedroom, lack of complimentary Wifi in your bedroom and the price of a glass of wine. We have recently recruited an additional maintenance attendant to help improve the look of the bedrooms and I'm sure on your next visit you will notice the difference.
As a hotel new to the Mercure franchise we are currently working toward a solution to putting complementary Wifi throughout the hotel, it is very high on our priority list. I have taken on board your thoughts about wine pricing and will pass on your comments to our food and beverage development team as its imperative that we get this right.
I was delighted to read however that you balanced your review with some very nice comments about our reception team, leisure club and of course our breakfast. It is something that we have worked hard on, and I will ensure that I pass your comments onto my Restaurant Manager and Head Chef. I do hope that we could have the pleasure of welcoming you back to the hotel in the near future, when I hope you will see the further improvements we will have made.
Yours Sincerely
James Lake
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC