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Crowne Plaza Hotel: Traveller Reviews

4.0 of 5
Downing Street, Cambridge CB2 3DT, England
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Crowne Plaza Hotel
Ranked #9 of 35 hotels in Cambridge
3.5 of 5 stars 361 Reviews
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361 reviews from our community

What travellers say about this hotel
  • Valet parking(24)
  • Great location(14)
  • Double beds(11)
  • Very clean(5)
  • Holiday inn(5)
  • Car park(3)
Traveller rating
    79
    131
    71
    56
    24
Only show reviews for Family (53) | Couples (121) | Business (84)
Date Rating
Geneva, Switzerland
2 reviews
Reviews in 2 cities Reviews in 2 cities
“bad experience”
1 of 5 stars Reviewed 11 February 2012

old style hotel, bad smell in the room. the food is terrible like the service. No free wifi

For someone who travel a lot this is just a nightmare !!

Olivier Mann
Geneva - Switzerland

  • Stayed December 2011, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask olivier m about Crowne Plaza Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
angela chapman, Guest Relations Manager at Crowne Plaza Hotel, responded to this review
13 February 2012
Dear olivier m
Thank you for posting your feedback on your stay last year. I would like to apologise most sincerely for any shortfall in service and standards you experienced. I would also like to advise that 2012 will see the continuation of the hotel's refurbishment. Thank you again for your time and feedback. Kind regards Angela Chapman
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Cambridge, United Kingdom
1 review
“Excellent venue for functions”
5 of 5 stars Reviewed 10 February 2012

Our office had a function there yesterday (09/02/12). I could not have wished for anything better. There were 44 of our staff altogether and we had a 3 course meal. The food was excellent and good portion sizes. There was not one plate that had food left on it on all 3 courses. The staff were very attentive without being intrusive and nothing was too much trouble and they were very very well organised. I cannot praise them enough. I can highly recommend this hotel to you all.

  • Stayed February 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Kate996633 about Crowne Plaza Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
angela chapman, Guest Relations Manager at Crowne Plaza Hotel, responded to this review
13 February 2012
Dear Kate996633

Thank you very much for posting your feedback. We were delighted to read your comments and pleased that you found the customer service and food to your satisfaction. Thank you for choosing the Crowne Plaza and we hope to be able to welcome you and your colleagues back again before too long. Kind regards Angela Chapman
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Rome, Italy
Senior Contributor
26 reviews 26 reviews
Reviews in 11 cities Reviews in 11 cities
6 helpful votes 6 helpful votes
“you can expect more”
2 of 5 stars Reviewed 8 February 2012

unfortunately my experience was bad.. as 4 stars hotel I expected much more.. I would like to skip over things that are fine and absolutely normal from an hotel of this level and would like only to list things that I didn'y appreciated.
1) assuming that the hotel is not cheap, you have to add at your arrival: breakfast 15£, room internet connection (free in the lobby) and vallet parking.
2) rooms at 4th floor have a (nice) curved ceiling with the bad result that the curtains cannot in any case block all the light coming from outside.. if you like to sleep in total darkness it is a problem
3) air conditioning. VERY VERY VERY NOISY. You have to sleep with TV on or switch it off.. but that way in winter you'll freeze.. mine was even broken but they partially fixed it quickly.
4) breakfast.. as above.. for 15£..I want more..

Service is Kind, furniture is old but in good shape, clean and center located.

in a few words.. with lot of potential but I'll not come back.

Room Tip: Do not accept rooms on the 4th floor if you like to sleep in total darkness..
See more room tips
  • Stayed February 2012, travelled on business
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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See 4 more reviews by iatto for Cambridge
Ask iatto about Crowne Plaza Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
angela chapman, Guest Relations Manager at Crowne Plaza Hotel, responded to this review
10 February 2012
Dear iatto

Thank you for posting your feedback on your recent stay here at the Crowne Plaza. On reading your comments, I would like to apologise most sincerely to you for the shortfuall in standards that you experienced.

Thank you again for your time and feedback.

Kind regards

Angela Chapman
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Senior Contributor
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Reviews in 10 cities Reviews in 10 cities
9 helpful votes 9 helpful votes
“Cambridge Central”
4 of 5 stars Reviewed 8 February 2012

Stayed here on a number of occasions and while note cheap in comparison to other hotels in the area it's a nice hotel and easily accessible to all parts of Cambridge which is such a beautiful city. The rooms in the hotel are clean and certainly spacious. The bar is nice but perhaps a little open, just to the side of the Reception so the area in my mind is a meeting point but not a place to sit and have a few drinks really however if sitting having a coffee (they brew Starbucks) you can sit overlooking the exterior which is a nice feature. Would I return ?, most definately.

  • Stayed April 2011, travelled with friends
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask Dublin6Dublin about Crowne Plaza Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
angela chapman, Guest Relations Manager at Crowne Plaza Hotel, responded to this review
10 February 2012
Dear Dublin6Dublin

Just to say 'thank you' for taking the time to post your feedback on your recent stay here at the Crowne Plaza.

Your comments are noted, appreciated and shared with our team.

With thanks again for your time.

Kind regards

Angela Chapman
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Cambridge, United Kingdom
1 review
1 helpful vote 1 helpful vote
“Never ever stay here”
1 of 5 stars Reviewed 8 February 2012
1
person found this review helpful

I stayed at the Crowne Plaza Cambridge on the 4th of February 2012. I booked over the phone and stated that I wanted to pay cash. They said this was fine. So we check in on the 3rd at around 5pm, upon checking in we had to give one of our cards, so my boyfriend gave his and we were told that this was because incase of damage etc and NO CHARGE will be put against the card. We then went to the room dropped of our stuff and then went out for dinner, while we were in town my boyfriend checked his balance as he was paying for the dinner. He noticed quite a lot of money was missing. Upon returning to the hotel i questioned this at reception and asked if they had taken anything out and they said no we were paying cash. So the next morning we checked out and paid £145 cash and recieved and invoice that stated £145. To my utter shock today my boyfriend called me and explained that he had been to the bank and that £195 had been taken from Crowne Plaza. I immediately called Crowne Plaza and asked them what was going on? I got put through to a manager and explained my complete dissapointment. She explained that when we give our card on checking in money does get taken out and gets put back after 5-7 days after checking out. How ridiculous. This not only wsn't explained, I then asked staff there. Crowne Plaza have took £340 of our money and it wasnt even a brilliant stay. I am currently persuing a complaint and will hear back in 48 hours. If not will take this further. My boyfriend is down £195 and at our age cannot afford that and now has to wait till the 10th of Febraury to get this back. It is horrendous. Do not stay here ever. They are consm and did not have our permission to take more money from us.

  • Stayed February 2012, travelled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask ht2202 about Crowne Plaza Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
angela chapman, Guest Relations Manager at Crowne Plaza Hotel, responded to this review
8 February 2012
Dear ht2202

Although you have spoken with Guest Relations and we have had the opportunity to speak on the telephone concerning the pre-authorisation procedure, I wanted to acknowledge your feedback here.

Kind regards

Angela Chapman
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Additional Information about Crowne Plaza Hotel

  • Crowne Plaza Cambridge
  • Crowne Plaza Hotel Cambridge
Address: Downing Street, Cambridge CB2 3DT, England
Price range (per night):* 192 AUD - 391 AUD

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