We reserved all of the rooms in this hotel for our wedding guests, about 6 months in advance. It all went wrong from there. After calling to request the names of guests who had booked rooms so that we could keep track of what was happening we were sent an email of a list of names of complete strangers. A few phone calls later they admitted they'd sent us a list for the wrong day. Ok, honest mistake, a little annoying but nothing major. We finally received the correct list and it was appalling. Littered with spelling mistakes on names - some to the point where we couldn't actually work out even who the guest actually was - even though I personally had spelled out some of the names to them when I booked!

Come to check in.... Half of the rooms cards didn't work so repeated trips to reception were needed. My parents had brought a minibus to ferry the family around in and they were refused access to the parking spaces. What on earth??! We had booked out the entire hotel and they wouldn't let us park over a few spaces. Who was going to complain, the other guests? Appalling. They finally relented when told that there was a disabled badge holder in the party.

On the subject of the disabled badge holder - we were told one room was suitable for disabled guests. It was tiny, with one grab bar at the toilet and a standard bath with no bars. In my opinion, that is NOT a disabled room. How can it be, with no access to a walk or step in bath or shower? Furthermore there was a step up into the room. Yes, the toilet was slightly modified and if we had been informed of that in advance we would have known we were making do.

The sister of the groom had booked a room for two nights, the night of the wedding and the previous night. On arrival, she was told that there was only a room for that night, and not the night of the wedding. They said there was nothing they could do. After some complaining, they finally produced a room from somewhere!

The sister of the bride had booked an apartment. Heavily pregnant and with two children with her she needed a bit more space. But no, she was told there was no booking in her name and shoved into a tiny, tiny room.

Then the morning after the wedding, we were approached to say a guest hadn't arrived... the sister of the bride!! So they did have the booking afterall, and the much needed apartment had gone empty all night.

I will admit, there was a bit of transferring rooms between guests as a few people changed their arrangements and the disabled and ground floor rooms needed to be used by certain people. But I handled this myself and explained it over and over again. They ended up with two rooms booked for the bride's parents and pushed the bride's sister into one of those. They didn't question this as they'd been told there was no booking for the bride's sister.

The bride's aunt had asked for a twin room for herself and another niece but was told there were no twin rooms. Yet the bride's cousin who had asked for a double room for himself and his partner had two single beds shoved together to make a double!

This is the day after my wedding and whilst nothing could put a dampener on the day, all of this extra stress was NOT appreciated and would have been completely unavoided with due care. We will never use this hotel again and would never recommend it.