Stopped here for one night due to an early flight from Bristol airport following a long drive. This hotel is in a great location for the airport, approx 5 mins, and very easy to find. Check in was fine and the room looked, at first glance, quite nice. It was, however, freezing. There was an air conditioning unit and we tried everything but nothing would make it work. Yes I could have complained or requested another room but we'd just driven for over 5 hours and couldn't be bothered to move. We had looked in advance at whether you could walk to any nearby pubs and although there were pubs in the nearby village, there was no footpath on the busy road that the hotel is on. The car park was completely full so we didn't want to venture out in the car. We had no choice but to stay in the hotel for the evening. We decided to have a drink at the bar and then order room service. The bar was ok, felt a bit like being at the airport. Room service was quite quick and not too bad, I had a steak and ale pie and the pastry was undercooked and pale. The TV also seemed quite limited with obvious channels missing and no free wifi, not great when you're stuck in your room.
Overall it was ok for an airport hotel, I wouldn't recommend for any other type of trip. This was my first visit to a Holiday Inn and I can't say I was too impressed.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 January 2012
Dear Guest,
Thank you for taking the time and making the effort to review our hotel on Trip Advisor. I do appreciate you letting us know about your stay as this can only assist us in improving our service and standards.
I was pleased that you chose to visit the Holiday Inn Bristol Airport but very sorry to learn that you experienced problems during your stay.
Please accept my sincere apologies regarding the shortfall with the heating in the room. If our Duty Manager was made aware of this then I’m sure that they would have rectified accordingly as our heating is controlled centrally at reception and within the bedrooms
Please also accept my sincere apologies regarding the technical problems that you experienced with your TV. I can assure you that our maintenance team has been tasked with testing all the TV’s throughout the hotel to ensure that they are all up to working order.
Once again thank you for brining these matters to my attention and I look forward to welcoming you back to the Holiday Inn Bristol Airport in the near future.
Kind Regards
Gavin Ethridge
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC