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Holiday Inn Bristol Airport: Traveller Reviews

3.0 of 5
A38 Bridgewater Rd, Cowslip Green | Redhill, Bristol BS40 5RB, England
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Holiday Inn Bristol Airport
Ranked #22 of 97 hotels in Bristol
4.0 of 5 stars 138 Reviews
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138 reviews from our community

    Trip type
Traveller rating
    33
    56
    27
    15
    7
Date Rating
dorset
Senior Contributor
25 reviews 25 reviews
Reviews in 12 cities Reviews in 12 cities
13 helpful votes 13 helpful votes
“Good value for pre flight.”
4 of 5 stars Reviewed 7 January 2012
2
people found this review helpful

Stayed for 1 night 23rd December before escape to Spain for Christmas.Staff were helpful and friendly.The bed was very comfortable.Choice of casual eating in the bar area or fancy in the restuarant.We went casual which was reasonably priced. Very close to the airport only a 10 minute drive .Good for a 6 am flight.I would recommend.

  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gavin Ethridge, General Manager at Holiday Inn Bristol Airport, responded to this review
12 January 2012
Dear Guest

Thank you very much for your kind comments on Tripadvisor. We as a company pride ourselves on providing the highest standard of customer service possible and are pleased when customers give us such good feedback. I am glad that you found the hotel facilities to be efficient during your stay and I am glad that you found your stay with us a success!

We hope to welcome you back in the near future and, on behalf of the entire team, thank you for staying at Holiday Inn Bristol Airport

Kind Regards

Gavin Ethridge
General Manager
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Yarm
Senior Reviewer
10 reviews 10 reviews
Reviews in 7 cities Reviews in 7 cities
1 helpful vote 1 helpful vote
“Not right next to the airport!”
2 of 5 stars Reviewed 5 January 2012

We booked the Holiday Inn at Bristol airport for an overnight stay before an early flight. The first disappointment was that the hotel isn't right next to the airport but 2.5 miles away. We had rang in advance to ask about leaving the car there during our stay and we were told "just to turn up and sort it out on arrival". However, the parking was full and others, who had booked it, were given priority. No booking option was available online, After a few minutes, the manager agreed to keep our car. The rate for the car park is £5 per day, which is ok but, it's only on arrival that we were told that the airport transfer would cost £3.50 per person, each way! A pre-booked taxi only cost £8.50 so if there are more than two of you I would strongly recommend you do that.
The room was clean and comfortable, as you would expect from a Holiday Inn.

  • Stayed December 2011, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Gavin Ethridge, General Manager at Holiday Inn Bristol Airport, responded to this review
12 January 2012
Dear Guest

Thank you very much for posting your recent review on Trip Advisor. Here at the Holiday Inn Bristol Airport, guest’s views and opinions are very important to us, as they allow us to constantly improve the services we offer, and help us to provide great hotels guests love.

Firstly, I would like to apologise for the problems you had with car parking during your stay. Thank you very much for bringing this situation to my attention, I can assure you this oversight has now been dealt with. Secondly, I would like to thank you for your positive comments regarding the rooms and I hope that we can welcome you back to the Holiday Inn Bristol Airport in the near future.

Kind Regards
Gavin Ethridge
General Manager
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Devon
Senior Contributor
41 reviews 41 reviews
Reviews in 20 cities Reviews in 20 cities
37 helpful votes 37 helpful votes
“Just ok for an airport stop over”
3 of 5 stars Reviewed 2 January 2012

Stopped here for one night due to an early flight from Bristol airport following a long drive. This hotel is in a great location for the airport, approx 5 mins, and very easy to find. Check in was fine and the room looked, at first glance, quite nice. It was, however, freezing. There was an air conditioning unit and we tried everything but nothing would make it work. Yes I could have complained or requested another room but we'd just driven for over 5 hours and couldn't be bothered to move. We had looked in advance at whether you could walk to any nearby pubs and although there were pubs in the nearby village, there was no footpath on the busy road that the hotel is on. The car park was completely full so we didn't want to venture out in the car. We had no choice but to stay in the hotel for the evening. We decided to have a drink at the bar and then order room service. The bar was ok, felt a bit like being at the airport. Room service was quite quick and not too bad, I had a steak and ale pie and the pastry was undercooked and pale. The TV also seemed quite limited with obvious channels missing and no free wifi, not great when you're stuck in your room.
Overall it was ok for an airport hotel, I wouldn't recommend for any other type of trip. This was my first visit to a Holiday Inn and I can't say I was too impressed.

  • Stayed December 2011, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Gavin Ethridge, General Manager at Holiday Inn Bristol Airport, responded to this review
6 January 2012
Dear Guest,

Thank you for taking the time and making the effort to review our hotel on Trip Advisor. I do appreciate you letting us know about your stay as this can only assist us in improving our service and standards.

I was pleased that you chose to visit the Holiday Inn Bristol Airport but very sorry to learn that you experienced problems during your stay.

Please accept my sincere apologies regarding the shortfall with the heating in the room. If our Duty Manager was made aware of this then I’m sure that they would have rectified accordingly as our heating is controlled centrally at reception and within the bedrooms

Please also accept my sincere apologies regarding the technical problems that you experienced with your TV. I can assure you that our maintenance team has been tasked with testing all the TV’s throughout the hotel to ensure that they are all up to working order.

Once again thank you for brining these matters to my attention and I look forward to welcoming you back to the Holiday Inn Bristol Airport in the near future.

Kind Regards

Gavin Ethridge
General Manager
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Camborne, United Kingdom
Contributor
14 reviews 14 reviews
Reviews in 8 cities Reviews in 8 cities
9 helpful votes 9 helpful votes
“WE RETURNED TO HOTEL BUT WISH WE DIDN'T”
2 of 5 stars Reviewed 19 December 2011

We returned to this hotel after a good visit the first time but unfortunately it didn't meet the quality of our previous visit. We arrived and checked in which went smoothly but that was as far as it went. We went down for a meal in the bar area, we ordered our food (scampi and chips) it came out and the chips were really cold, I went up to the bar and complain to a older lady behind the bar when she then came over to our table to take back the meal, it later came back with fresh chips that were actually hot which was a good start but there was no apology from her which I found quite rude. We finished our meal and went to our room, we tried to put on the tv but there was no power to it at all, we rang down to reception and someone came up to try to fix it but unfortunately they couldn't get it to work either, we just felt that this room should have been checked BEFORE it was given to someone, surely someone from housekeeping should check when the room is cleaned to make sure everything is ok, unfortunately there were no other rooms available like the one that we had and the only one that was available was a smaller room with 2 single beds so we had to take that one. I really don't know what has happened as everything seemed to have gone wrong with our visit and it was nothing like our previous visit at the hotel back in September. We do have a booking with the same hotel again in January so we hope to see a lot more improvement as if not then that will be our last visit to this hotel.

  • Stayed December 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gavin Ethridge, General Manager at Holiday Inn Bristol Airport, responded to this review
21 December 2011
Dear Guest,

Thank you for taking the time and making the effort to complete a review on trip advisor. Guest feedback is extremely important to us and our services that we provide to our guests are continuously under review.

I was pleased that you chose to visit the Holiday Inn Bristol Airport but very sorry to learn that you experienced problems during your stay. I am sorry to hear that you were disappointed with the service in the restaurant and I completely agree being served cold chips and the attitude of the particular member of staff is totally unacceptable. Please be rest assured, as you know are already aware, this is not our usual high standard and I have personally spoken with the appropriate Head of Department to investigate these issues.

Please also accept my sincere apologies regarding the shortfall with the TV in the room. We do daily maintenance checks however after review, all our TVs are in working order.

I would very much like for you to contact me directly on 01934 861123 or gm@hibristolairport.co.uk so that I can discuss these issues further. I would also like to personally greet you on your visit in January to ensure that you realize we are taking this feedback very seriously.

Once again thank you for brining these matters to my attention and I look forward to speaking with you.


Kind Regards

Gavin Ethridge
General Manager
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Denia, Spain
Senior Contributor
42 reviews 42 reviews
Reviews in 18 cities Reviews in 18 cities
31 helpful votes 31 helpful votes
“Very average!”
3 of 5 stars Reviewed 9 December 2011

We stayed there on Dec 7th and although clean and reasonably efficient the following disappointments arose:
1) Heating in room was inconsistent meaning we were cold on one of the coldest nights of the year in UK so far.
2) Poor lighting in bathroom for me to shave or wife to put make up on.
3) Restaurant food was fair but, given the fact that the hotel offers subsurdised parking (which we didnt need!), the 'sting' is often in the cost of food and drink and so it is here. No starters or desert but a main course for myself and wife plus cheapest wine on menu came to more than £50.
4) No prior mention that the hotels shuttle service from the airport costs £3·50 each person, each way.
5) Poor tv channel selection, approx only 7 or 8 of the tv's 30 odd channels were live.

  • Stayed December 2011
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Gavin Ethridge, General Manager at Holiday Inn Bristol Airport, responded to this review
13 December 2011
Dear Guest,

Thank you for taking the time and making the effort to complete a review on trip advisor. Guest feedback is extremely important to us and our services that we provide to our guests are continuously under review.

I was pleased that you chose to visit the Holiday Inn Bristol Airport but very sorry to learn that you experienced problems during your stay. I am sorry to hear that you were disappointed with the charge for our shuttle service; however due to our location being out of the flight path in the beautiful countryside we do offer a competitively priced shuttle service to and from the airport. Unfortunately due to licensing restrictions we cannot build the price in to our room charge – this charge is clearly stated on our website.

Please accept my sincere apologies regarding the shortfall with the heating in the room. If our Duty Manager was made aware of this then I’m sure that they would have rectified accordingly by either offering you a room move or asking maintenance to investigate the matter. I can assure you that this issue has been amended as an Engineer was called out as soon as we became aware of the problem.

I can also confirm that the TV problems you experienced were an isolated occurrence and have also been rectified.

Once again thank you for brining these matters to my attention and I look forward to welcoming you back to the Holiday Inn Bristol Airport in the near future.


Gavin Ethridge
General Manager
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Additional Information about Holiday Inn Bristol Airport

  • Holiday Inn Bristol
  • Bristol Holiday Inn
Address: A38 Bridgewater Rd, Cowslip Green | Redhill, Bristol BS40 5RB, England
Price range (per night):* 119 AUD - 184 AUD

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