Our second stay here for a family weekend and we had a good time.
Bit puzzled though, as to why the light spacious restaurant was closed in the evenings and we had to eat in the Sampans restaurant. This was small, dimly lit, crowded and noisy, not at all what I was hoping for had we been in the restaurant. The following evening when all 8 of us were there it was slightly less crowded but we must have made it rather noisy for the other diners in the small enclosed space. Even more surprisingly breakfast was served in the main restaurant!
The food was good, but at breakfast on both mornings we were served cold coffee and had to ask for replacement hot cups, we'd booked a family room for my daughter and two children, but had to ask for sheets etc for childrens' beds, surely they should have known they were needed? Also there was a mistake in the bill as the childrens' meals should have been free of charge and In our room the radiator whooshed and gurgled, fortunately not all night.
I don't want this to seem too negative because overall it was good enough, but I can't help feeling that there were perhaps a few too many little niggles.
Room Tip: If you can afford an upgrade ask for room 406, the biggest in the hotel!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
6 February 2012
Thank you for your feedback. In relation to the restaurant being closed, January is a quiet period for us, and due to the number of guest's staying that night, we decided to close Junction restaurant and serve both menus from Sampans Restaurant to try and create a nicer atmosphere for our guest's. Although from your feedback I can see on this occasion it didn't work and we have taken your comments on board.
The sheets for the sofa bed should have been in your room prior to your arrival, please accept my apologies that they were not ready for you. I have passed your comments onto the Housekeeping Manager.
Once again, thank you for leaving constructive feedback, from which we can work on to improve our guest satisfaction within the hotel. I do hope you will visit us again to see the issue's rectified on your next stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC