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Alderman Apartments, Marsh House: Traveller Reviews

Marsh Street | Marsh House, Bristol, England
Hotel amenities
Alderman Apartments, Marsh House
4.0 of 5 stars 14 Reviews
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14 reviews from our community

    Trip type
Traveller rating
    6
    4
    3
    1
    0
Date Rating
Oxford, United Kingdom
Contributor
11 reviews 11 reviews
Reviews in 10 cities Reviews in 10 cities
6 helpful votes 6 helpful votes
“City centre stay without the hotel”
3 of 5 stars Reviewed 25 January 2012

Spent my second week in Bristol, in my second serviced apartment. I had room 610 on the 6th floor. Overall this is a reasonable apartment but with some strong watch outs.

1 the self service check in is a bit tricky, you need to make sure you have both the entry code for the door, and then the safety deposit code for getting access to your welcome pack.
2 the furniture is not very comfortable and show pretty hard wear - the carpets in my apartment were heavily marked, one of the leather sofas had a rip on the seat.my first nights attempt at sleep was appealing - the bed was had a broken divan - how this wasn't picked up when it was being prepared for me is beyond me! However I will say the true test is how a company deals with a problem and the managing agents had this sorted out for me on the same day I reported it and left me and left a bottle of wine and a decent apology - so top marks for customer service
3 - the gadgets are not hard, some like the iPod player just plain broke - nice touch to leave a few DVD,s out.
4 - as mentioned before the bed even in a fixed state was pretty uncomfortable, the inside room I had was very noisy at night due to a business running thought the night just behind the apartments. - room window was only covered by thin draw blinds so was very light! Guess my key point is - if you have trouble sleeping or you like a nice comfy bed I don't think this is for you

I have pointed out the issues as I see them, and it might seem a bit negative however they are reality - despite this the flats are clean, the customer service excellent and I would choose this over a hotel anytime alhough I would beg a front room.

Top marks to the team who ran it - but some advice - put in better beds, get the small stains on the carpets sorted and the walls in bathrooms and in general spruced up some. It's a great value altnative to a hotel but little things would really make the difference

Room Tip: Outside room a must if you want to sleep
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  • Stayed January 2012, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask MulhollandP about Alderman Apartments, Marsh House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, UK
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Great alternative to a hotel”
5 of 5 stars Reviewed 4 January 2012

We had a fabulous 2 nights at the Marsh House apartments - a real home from home. The high-tech kitchen took some getting used to, but all the instruction manuals for all appliances are readily available. Check in process seemed complex but worked perfectly. You DO need to book the parking at an additional cost. Well positioned close to the harbour (but not overlooking the water). There are 3 supermarkets close by and a family size fridge freezer so we really enjoyed being able to cook our own food rather than eating out. A great alternative to a hotel that we will use again. Try out both the beds if you're in a 2 bedroom - one was significantly more comfortable than the other. Nice homely touches like a few books and DVDs left behind.

Room Tip: Try not to be too close to the lift. Probably apartments on the higher floors are quieter. Don'...
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  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask dollybuster about Alderman Apartments, Marsh House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bristol, United Kingdom
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Business Traveller”
4 of 5 stars Reviewed 12 December 2011

After putting up with a Hotel Room for a couple of months, I found Alderman Apartments just what I wanted. I shared accommodation with a collegue for a couple of months but after he left I booked a Single Bed Apartment and I have really enjoyed being on my own. I work in Bristol from Monday to Friday and the Apartments are clean, fully equiped and central to the City Nightlife so you can pick and choose whether to self cater or eat out. The only downside fro me is having to move in on Monday and move out on Friday, but you soon get vinto a routine that suits you. I have used Alderman Apartments all over Bristol and prefer Marsh House or Hammond Court for the security of parking and the local amenities!

Room Tip: Rooms on the inside of the building do tend to pick up more noise due to the "Quadrant"
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  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask John N about Alderman Apartments, Marsh House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Buckingham, United Kingdom
1 review
“Pictures were deceiving & lift was broken”
3 of 5 stars Reviewed 2 November 2011

So after much searching on the web for apartment to stay the weekend we found the company "alderman apartments", after having a look through we found one that was available and had a look at the pictures, figured it looked ample sized and had all the facilitys we required and of course pressumed being a new build apartment that a lift would be available.

On arriving i must admit the check-in process was extremely quick and efficent, when it came to parking the car in the garage it was a bit of a tight squeeze but it was very secure and i did feel safe leaving my car down there. We took all our stuff out the car planning on getting in the lift and having an easy journey upto the 5th floor where our apartment was situated, but no, the lift was out of order, there wasnt any signs to say the lift was open and we certinatly werent advised before arriving that the lift was out of order.

When finally getting upto the 5th floor and to our apartment we were some what shocked to see just how small the apartment was, our apartment clearly wasnt the one that had the photographs taken and was a lot smaller than made out in the pictures, however it was clean and tidy, had all the amenities we required and did come with a balcony even though it was looking onto a carpark and a block of offices.

The thing that killed it for us was the lack of a lift, the amount of times we had to go up and down those stairs was a killer, failing that it was a pleasant stay and i might consider going again providing a lift was available and the apartment looked a bit more similar to the pictures.

  • Stayed October 2011, travelled with friends
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask BucksBoy89 about Alderman Apartments, Marsh House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia Drohan, Owner at Alderman Apartments, Marsh House, responded to this review
9 December 2011
We are very sorry about the problems the guests experienced with the non functioning lift. It had broken down on the previous day and the engineer had visited only to tell us that the part was unusual, out of stock and had to be ordered. Having assumed that we would get the issue resolved, we did not do a very good job of communicating this fact. This is mainly because we had never confronted an issue like this before. We have subsequently improved how we tell guests about operational difficulties.
We are also sorry to hear that the guest was disappointed when comparing the picture to their apartment. Everyone has their own perception of what they expect but all the pictures on our web site are genuine pictures of the apartments within the development and we think that they are a fair reflection of what we offer. After walking up 5 floors, it is understandable how everything might seem disappointing.
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saffron walden
Reviewer
5 reviews 5 reviews
Reviews in 3 cities Reviews in 3 cities
2 helpful votes 2 helpful votes
“Very disappointing”
2 of 5 stars Reviewed 1 November 2011

I had high hopes for this property as previous reviews were good and the booking process efficient. We stayed here for 3 nights, Thursday to Sunday. First impression was the underground parking which was dingy and flooded, lift not working and remained broken for the duration of our stay. Our apartment was on the 5th floor so no an impressive start. The accommodation which had been described as brand new and deluxe was far from that. The Apartment was shabby and tired looking, the carpets were very dirty and there was a stale smell, masked slightly by air freshener. The en suite was a disgrace (see photo). Very basic furnishings, small beds, horrible view and not enough towels (We are a family of 4) and only 3 small grey, tired looking towels provided. I emailed the company and they responded by apologising and saying that the lift would be mended the following day (it wasn't). When we returned after a day out on Friday we had I extra towel, a bottle of red wine and a can of febreeze! Very poor show.

  • Stayed October 2011, travelled with family
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 2 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask saffron1965 about Alderman Apartments, Marsh House
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Natalia Drohan, Owner at Alderman Apartments, Marsh House, responded to this review
9 December 2011
While no one likes a bad review, this one was a welcome wake up call. There appear to be 2 main issues - the non functioning lift and the state of the apartment.

The lift malfunction was definitely beyond our control. As soon as we knew it was not working we called the maintenance company who did arrive the following day. The part they needed was unusual and out of stock and had to be brought in from overseas. There is no doubt we should have been better at communicating this information but we had never experienced a situation of this sort before. We have subsequently implemented an improved way of passing this sort of information to our guests.

With regard to the apartment itself, we had had a very busy summer/early autumn in this block and many excellent reviews throughout the period so the fact that our regular refurbishment programme had been pushed back because of the heavy demand did not set off the alarm bells it should have done. The comments kicked us into action and we immediately took the unrefurbished apartments out of service so that they could be redecorated, carpets and mattresses changed where necessary and generally got them back to the standard our guests have every right to expect of us. All these actions are now complete.
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Additional Information about Alderman Apartments, Marsh House

Marsh Street | Marsh House, Bristol, England
Price range (per night):* 92 AUD - 307 AUD

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