These flats where booked and a deposit paid in April '10 for a business trip in November '10 Various members of our party had the accommodation cancelled only a few weeks before arriving and one was cancelled 2 days before arriving. The member of staff who was contacted to sort out the problem was completely incompetent and the reasons why the accommodation was cancelled changed from email to email. They did offer 1 weeks accommodation instead of the 5 which had been booked but after having paid for the week when the email arrived giving instructions on how to collect the keys they were told that they couldn't move in that day as the flat hadn't been cleaned however the member of staff suggested that they go and sleep on the sofa bed in one of the other parties flats.
This was a most dreadful and upsetting experience and the apartments are not that great I'm sure their are many more companies in Bristol offering this type of accommodation So avoid this one at all costs
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