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Lake Crackenback Resort & Spa: Traveller Reviews

4.5 of 5
1650 Alpine Way | Snowy Mountains, Crackenback, New South Wales 2627, Australia (Formerly Novotel Lake Crackenback Resort)
Hotel amenities
Lake Crackenback Resort & Spa
4.0 of 5 stars 113 Reviews
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113 reviews from our community

What travellers say about this hotel
  • Very nice(6)
  • Over water(5)
  • Ski tube(3)
Traveller rating
    48
    48
    11
    3
    3
Only show reviews for Family (52) | Couples (36) | Business (4)
Date Rating
Cairns, Australia
Senior Contributor
29 reviews 29 reviews
Reviews in 15 cities Reviews in 15 cities
14 helpful votes 14 helpful votes
“Not expecting such a fabulous place!”
5 of 5 stars Reviewed 21 January 2012

Chose to stay 2 nights at NLCR after 4 enjoyable days with my 2 children in Canberra and wished we had stayed for longer. NLCR was chosen randomly after initially looking at Jindabyne and so glad we did! Would need to look hard to fault this place.

We booked 2 nights in a 2 bedroom lakefront apartment (#46) and found apartment well appointed with everything you could need. Also large and spacious with comfy beds.

All interactions with staff were 1st class at both reception and restaurant although the cheaper "cafe" option was closed at 4pm the 2 nights we were there meaning we needed to eat in the "dearer" restaurant or had to have. covered dinner with self-contained option (NB - the rack of lamb is one of the best I have ever had!).

Majority of activities were included (archery, canoeing, par3 golf, etc etc)

Location was great to National Park with 10 mins to Thredbo and we walked to the top of Kosiusko and could imagine is well located for Winter sports activities with only 1klm to the Skitube.

Would love to go back and would highly recommend!

  • Stayed January 2012
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask CraigH3 about Lake Crackenback Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LakeCrackenback, General Manager at Lake Crackenback Resort & Spa, responded to this review
1 February 2012
Dear Craig,

Thank you for your fantastic feed back regarding your summer stay at the Resort.

I am so glad to hear that your accommodation was comfortable and spacious for you and your family.

At the Resort we strive for professional and friendly service, I will pass your comments regarding our staff onto the team.

Once again thank you for your feed back and I look forward to welcoming you back to the Resort in the near future.

Kind Regards,

Scott O'Neile
General Manager
Lake Crackenback Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Canberra
1 review
“Lovely Studio, plenty of outdoor adventures”
5 of 5 stars Reviewed 19 January 2012

Came with the Mountain bikes and explored all of the bike paths in the resort and Jindabyne. Fantastic facilities especially the cafe to get meals and the flat white in the morning! The off road segway experience is also a must! It was great fun. Staff very helpful when asked for directions and made stay great.

  • Stayed January 2012, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Jane-Sinclair about Lake Crackenback Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LakeCrackenback, General Manager at Lake Crackenback Resort & Spa, responded to this review
1 February 2012
Dear Jane,

Thank you for your wonderful feedback regarding your recent stay at the Resort.

I am so happy to hear that you got to experience the amazing bike trails and the segway tour.

I look forward to welcoming you back to the Resort in the near future.

Kind Regards,

Scott O'Neile
General Manager
Lake Crackenback Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sydney, Australia
Contributor
14 reviews 14 reviews
Reviews in 12 cities Reviews in 12 cities
8 helpful votes 8 helpful votes
“Massive Rooms!”
5 of 5 stars Reviewed 19 January 2012

I stayed at the Novotel Lake Crackenback Resort in August, in order to travel into Thedbo each day, staying with a party of 6 the rooms were very spacious and the facilities were well kept.

Even in the winter the pool and sauna was lovely. Breakfast was great!

Loved this stay and will be back again!

  • Stayed August 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask AusGirl2222 about Lake Crackenback Resort & Spa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LakeCrackenback, General Manager at Lake Crackenback Resort & Spa, responded to this review
31 January 2012
Dear Guest,

Thank you for your comments regarding your winter stay at Lake Crackenback Resort.

I am so happy to hear that your stay with us was enjoyable, I will pass yoru comments onto our team.

I look forward to welcoming you back to the Resort in the near future.

Kind Regards,

Scott O'Neile
General Manager
Lake Crackenback Resort
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Posted by an Accorhotels.com traveller
Sydney, Australia
1 review
“FUN PLACE”
4 of 5 stars Reviewed 15 January 2012

  • Stayed January 2012, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 3 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
LakeCrackenback, General Manager at Lake Crackenback Resort & Spa, responded to this review
16 January 2012
Dear Guest,

Thank you for telling us about your recent stay at Lake Crackenback Resort.

I am happy to hear your stay with us was a memorable one and that you and your family would like to stay with us again.

In regards to the issues you have raised I would like to apologise if this negatively impacted your stay. I will speak with the Restaurant Manager and our Housekeeping Department, to make sure these issues are rectified.

Thank you once again and I look forward to welcoming you back to the Resort soon.

Kind Regards,

Scott O'Neile
General Manager
Lake Crackenback Resort
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Sydney, Australia
1 review
“stay at Novotel Lake Crackenback”
3 of 5 stars Reviewed 10 January 2012

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask docletran about Lake Crackenback Resort & Spa
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
LakeCrackenback, General Manager at Lake Crackenback Resort & Spa, responded to this review
16 January 2012
Dear Guest,

Thank you for taking the time to tell us about you experience at Lake Crackenback Resort.

I apologise that the service was not up to your expectations. Please rest assured I will be speaking to the Front Office team and the Restaurant team regarding your comments.

Thank you for your comments regarding the maintenance issues you have raised. I will speak to our Maintenance Department regarding these issues, I apologise that this was not seen by our Housekeeping or Maintenance Department.

Please rest assured that all issues you have raised will be investigated and rectified.

Thank you once again for your comments. It is my hope you will give us the chance for us to better serve you in the future.

Kind Regards,

Scott O'Neile
General Manager
Lake Crackenback Resort
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.

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Additional Information about Lake Crackenback Resort & Spa

  • Novotel Lake Crackenback Hotel
  • Novotel Thredbo Village
  • Jindabyne Novotel
  • Accor Lake Crackenback Hotel
Address: 1650 Alpine Way | Snowy Mountains, Crackenback, New South Wales 2627, Australia (Formerly Novotel Lake Crackenback Resort)
Price range (per night):* 326 AUD - 768 AUD

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