We stayed there for a night and came away from the whole experience a bit disillusioned, if not outright disappointed.
The pros
• Well located straight on the Alpine way and easy to locate.
• Close enough to Jindabyne for evening meals etc.
• The grounds looked reasonably well maintained and looked attractive.
• Half-decent sauna and indoor plunge pool. It was not heated when we were there and was freezing cold (with a dead insects happily floating around).
• Reasonably friendly staff member.
• Afternoon tea (cake) arrived 30 minutes but it did arrive and was OK.
• Did not eat breakfast so cannot comment.
The cons
• Our room was downright appalling. Don’t be fooled by the website. This ain’t no luxury farmhouse.
• Spider webs in the room and spiders on the bed!
• Tiny TV with half the channels missing. The outside TV was fine though.
• Stained drapes in the bedroom.
• Stained towels. No “fluffy towels” as promised.
• Tiny room with barely enough to move about. We stayed overnight with one bag and could hardly move around the room without banging ourselves into everything. I shudder to think what would happen if we had foolishly decided to stay for a week.
• Bathroom was woeful. Tiny bathroom (really tiny) with on old commode, ridiculously small sink and a shower cubicle (more like a small box) with an exhaust pipe with so much filth and dirt that I am quite amazed how anything gets sucked in it.
• Mouldy, smell throughout the room which gave us both headaches.
Maybe it was the room we stayed in. Maybe we had unrealistic expectations seeing the website. Maybe it is the snowy mountains area where everything is a massive rip-off. But we could not wait to get the hell out of here. It seemed like a night straight out of a cheap backpackers hostel. Only, I would not pay upwards of $160 for a night.
Not good enough.
Room Tip: Stay away from room number 2!
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
19 January 2012
Dear Organgestreet,
Thank you for your comments. We have taken your points very seriously and we are surprised that you did not raise your concerns to us, we would immediately have taken all measures to address them. As a small family business owner and operator for over 30 years we certainly understand how important meeting guest expectations are.
We would like to point out that you booked a one night stay in peak holiday season for “ the Cute Room 2 “. This room and the bathroom are significantly smaller than our other rooms, this is why it is booked at a reduced rate. You paid $160 including a full country breakfast, afternoon tea and late check out which is a very fair price in this area over the Christmas holiday period.
Our website is constantly updated and all photographs are recent and real photos taken by our family. We feel we capture the essence of Crackenback Farm, a small family owned guesthouse on the alpine way, not of a luxury 5 star hotel in a large city.
Due to the location we do have restricted TV reception and can not offer all channels. We have updated our website description to describe that the Television / DVD players in the rooms are smaller, and that some channels are not available.
We send all our laundry and drapes to the local commercial laundry. We have contacted them, examined everything and have also ordered new towels for the entire guesthouse.
Thousands of return visitors keep coming back to Crackenback Farm and we constantly receive very positive feedback. We are taking your comments seriously and are committed to always improving Crackenback Farm, offering a true mountain experience with excellent facilities, renowned food and striving to look after everyone in a warm hospitable way.
Kind regards,
Marg & Butch Young
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC