I called the hotel directly to book a reservation last month and was quoted $60 for a 1 night stay for February 11/2012. I then called today February 1/2012 to confirm my reservation as I was told when booking that it was not possible to pay immediately???? Nor was your Hotel able to email me a confirmation???? This is very un-heard of as I provided the staff member with my Visa number and would think a confirmation would be available. As I waited a good couple minutes to find out if the staff member could find my reservation he then came back and informed me that the price was not $60 as I was told but actually $89.
I proceeded to say to the gentleman since he was who I talked to the first time I booked my reservation, he himself quoted me $60….not $89. He proceeded to tell me that for a week night stay $60 and weekend was $89. He was nice at first trying to explain the pricing but quickly got aggressive and agitated as I told him he quoted me wrong, very unprofessional. Top make matters worse when I then decided not to stay with Bayview Hotel anymore when I called back to cancel the staff member said there is no confirmation number of cancellation (even though I provided you with my Visa number) and he said firmly "Your reservation is cancelled" and HUNG UP the phone on me….this is not how your staff should treat customers.
We were very excited to stay at this Hotel and will now be staying somewhere else and will be NOT recommending this Hotel to anyone.
- Also Known As:
- Bayview Inn Orillia, Canada - Ontario
- Official Description (provided by the hotel):
- Located across from Lake Couchiching, Sandy beach and walking trails. Bayview Inn has newly renovated modern A/C rooms with large LCD TV, fridge, microwave, phone and cable. Free wireless internet and free parking. We sell affordable comfort. ... more less
- Reservation Options:
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