First off, we took the shuttle from the airport to the hotel, the shuttle took over 40 minutes to arrive. The van was in horrible condition, the back bumper was almost falling off, the seats were torn and it had a horrible smell.
We got to the hotel, the lobby looks nice, but the carpets were badly stained. As I was checking in the manager of the front desk was very rude to me and to her employee.
I got to the room and it looks nothing like the pictures. The carpet was so stained I didn't take off my shoes.
For breakfast we went to the restaurant in the hotel, the staff were unbelievably nice there, we would recommend it to everyone. Food was great aswell.
Overall, I found that the staff was amazing and the management should treat them with more respect. The place could be better.. a lot better.

I stayed here for 2 nights and when I turned down my sheets my first night, there was hair and stains from the previous guest! I had a second bed in my room, which wasn't that bad, so opted to sleep on that (on top of the bed covers). I called the front desk and they asked if I wanted to switch rooms - at this point, it was midnight and I had an early morning. The last thing I wanted to do was re-pack and move. The hotel staff did change the sheets the next morning, but I was very surprised that sheets are not changed automatically when guests depart. I was also surprised that I was not offered any sort of compensation, after all, I paid for a full room with 2 beds and only 1 bed was available. I don't need a lot, but I think a clean bed is the bare bones minimum when staying at a hotel. I will be in Thunder Bay for business quite a bit, but will opt for another hotel after this experience.

I have been staying at this hotel for the past 2 years and have found the staff pleasant to deal with. They have upgraded my room on several occasions and go out of their way to make sure our stay is comfortable. On our latest trip we were upgraded and my wife loved the room. The only concern I have had over my 50+ stays is the restaurant which could stay open a little longer in the evening. Have never had a meal there that I was disappointed with. I am in Thunder Bay about twice a month and stay there each and every time. This trend will continue. I look forward to the renovations which will be completed in the near future.

This hotel may need a bit of a face lift however I continue to stay due to the staff. I have yet to have a bad service situation. The resturant has been very fast. I would suggest only that they extend their resturant hours later in the evenings. I will continue to use this clean friendly hotel.