Our room was great. The bedding was lovely, soft and thick. The view was amazing. The service was good; friendly, attentive and helpful. Loved the lobby. Glad such a historic hotel is still going strong.
If fancy bathrooms are important to you, ask for one. Not an issue for me. Ours was basic, but perfectly clean and well maintained.
No continental breakfast, but the room rate makes up for this. Very reasonable.

Old hotel, old tired rooms, loud with banging doors in the hallway heard all night and shouting from the street below. Just because the hotel is old itself doesn't mean it can't be upgraded with things like a counter in the bathroom (only had a pedestal sink) or a newer couch etc. Really awful lighting in the room only lamps with no central lights at all so at night there is barely enough light to read a book. I wouldn't stay there again.

I booked the 'Romance Package' which had me in a large room with a jacuzzi. Jacuzzi was big enough for two and was clean, until I turned on the jets and a hair ball flew out of one of them. The room was big and the king bed was comfortable. The couch was old and had a slip cover on it, but it was clean. The door didn't close unless you slammed it. The Romance Package was great and worth while (bottle of champagne, fruit, cheese, crackers, cookies, jucie). The walls are thin and we could hear Everything happening in the hallway. It has a beautiful location, however I do think that the Hotel needs some updating.

We have stayed here several times through the years mainly because the price stays low compred to other accommodation in Thunder bay. The best part is the view of lake Superior and the Sleeping Giant. It nice to walk down to the harbor and visit the shops. The rooms are a bit old fashioned but it is what gives it a bit of charm.We encountered a problem of booking where we were charged for a night we had not booked.We thought we had solved the issue with the front desk upon arrival but then we had to contact the manager a few days later. He corrected the problem to our visa.The rooms are extremely clean. Ask for a waterfront view.The only thing that has changed is the type and number of people hanging around the area.It could be due to the closeness of the casino and the sign of a changing economy. It was very safe walking around the area.We will stay again.