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Comfort Inn: Traveller Reviews

2.0 of 5
660 W. Arthur St., Thunder Bay, Ontario P7E 5R8, Canada
Hotel amenities
Comfort Inn
Ranked #12 of 30 hotels in Thunder Bay
3.0 of 5 stars 31 Reviews
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31 reviews from our community

    Trip type
Traveller rating
    4
    7
    9
    6
    5
Date Rating
Montreal, Canada
Senior Contributor
24 reviews 24 reviews
Reviews in 18 cities Reviews in 18 cities
21 helpful votes 21 helpful votes
“Choice hotels should review their standards”
2 of 5 stars Reviewed 7 September 2011

Another disappointing Comfort Inn. We travel with a small dog but I think it is not necessary to put us in the worst rooms! Upon entering the room, it smells like urine. You want to change rooms, apparently they are the only rooms "pet friendly" available. We have everything open to try to get rid of this smell. There is a patio door letting you go the outside, but the decor is poor ... as the cleanliness of the bathroom. The breakfast area is tiny. There is only one table or two so that everyone walk on each others feet to try to have something for lunch and we must return to the room to eat it.

  • Stayed August 2011, travelled as a couple
    • 1 of 5 stars Value
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Vireago about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cn307, General Manager at Comfort Inn, responded to this review
20 January 2012
I am sorry to learn that you were disappointed with your accommodations. We do accept pets in all of our guestrooms, but do recognize that our groundfloor rooms are most convenient for pet owners.
I am pleased to advise that our breakfast area is being addressed and our renovations are coming very soon. Our new breakfast rooms will feature a newly expanded hot breakfast buffet, with plenty of room to enjoy!
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Holland, Ohio
Reviewer
5 reviews 5 reviews
Reviews in 2 cities Reviews in 2 cities
32 helpful votes 32 helpful votes
“look elsewhere”
2 of 5 stars Reviewed 22 August 2011
1
person found this review helpful

Friendly staff, but the many comments about the smell are right on. The whole place reeks of stale smokes. While the room was clean, when I opened the air control panel to turn on the AC, the interior was filthy, and looks covered with mold. I almost didn't want to touch the controls, but then I'd have to live with the musty smell. Also, I find it odd that there is no elevator. Guess that says it all.....way past its prime.

  • Stayed August 2011, travelled solo
    • 1 of 5 stars Value
    • 2 of 5 stars Cleanliness
    • 3 of 5 stars Service
Was this review helpful? Yes
Ask Bigcreekdad about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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“The price is better than the smell”
2 of 5 stars Reviewed 18 August 2011
1
person found this review helpful

Decades-old cigarette smell in some parts and a single table for the continental breakfast left us wishing we'd booked earlier to go for some of the other options in TB!

  • Stayed August 2011, travelled with family
    • 3 of 5 stars Value
    • 3 of 5 stars Sleep Quality
    • 2 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask jechevow about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Winnipeg, Canada
Senior Contributor
33 reviews 33 reviews
Reviews in 29 cities Reviews in 29 cities
6 helpful votes 6 helpful votes
“Overpriced but clean”
3 of 5 stars Reviewed 8 August 2011

The hotel was clean and somewhat dated. Calling it over priced is relative as the entire market in this city seems to be expensive compared to other similar markets.

We booked ahead and arrived early and were given a room right beside one of the back exit doors. A lot of traffic at that door woke us several times during the night. At check out when asked how our stay was we informed them we were disappointed at getting that particular room when they likely weren't full and how the traffic had woke us during the night. The staff response was "That's unfortunate".

  • Stayed August 2011, travelled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Doug E about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moose Jaw, Canada
1 review
“This hotel SMELLS”
5 of 5 stars Reviewed 15 July 2011

I've never written a review here before but after staying at this one, I figured I should put in a warning. We stayed one night and the entire hotel smells like mould and smoke. (FYI, the windows can't be opened either)

As a side note, we needed to print one piece of paper for the selling of our house in Ontario and the staff kindly made me walk two blocks to the UPS store to do it. (In a thunder-storm!). Nice.

If you don't believe me. Step into the hallway before you pay for the room and take a good whiff.

  • Stayed July 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Saskguy155040 about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cn307, General Manager at Comfort Inn, responded to this review
20 January 2012
I would like to offer a sincere apology for your unsatisfactory visit to our Comfort Inn. We do have 4 rooms in our Inn that having "non-opening" windows, but all other guestrooms have either patio doors (groundfloor) or window inserts that can be opened (upstairs).
We have addressed the issue of being unable to print a document from our complimentary use guest computer, and are now able to satisfy this request.
Additionally, I am happy to note that we will be offering a 100% non-smoking hotel, very soon. We are planning our lobby and new breakfast room renovations, followed by guestroom upgrades, leading to a completely non-smoking environment!
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Additional Information about Comfort Inn

  • Comfort Inn Thunder Bay
  • Thunder Bay Comfort Inn
Address: 660 W. Arthur St., Thunder Bay, Ontario P7E 5R8, Canada
Price range (per night):* 116 AUD - 160 AUD

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