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Comfort Inn: Traveller Reviews

2.0 of 5
660 W. Arthur St., Thunder Bay, Ontario P7E 5R8, Canada
Hotel amenities
Comfort Inn
Ranked #12 of 30 hotels in Thunder Bay
3.0 of 5 stars 31 Reviews
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31 reviews from our community

    Trip type
Traveller rating
    4
    7
    9
    6
    5
Date Rating
Winnipeg, Canada
Senior Contributor
33 reviews 33 reviews
Reviews in 29 cities Reviews in 29 cities
6 helpful votes 6 helpful votes
“Overpriced but clean”
3 of 5 stars Reviewed 8 August 2011

The hotel was clean and somewhat dated. Calling it over priced is relative as the entire market in this city seems to be expensive compared to other similar markets.

We booked ahead and arrived early and were given a room right beside one of the back exit doors. A lot of traffic at that door woke us several times during the night. At check out when asked how our stay was we informed them we were disappointed at getting that particular room when they likely weren't full and how the traffic had woke us during the night. The staff response was "That's unfortunate".

  • Stayed August 2011, travelled as a couple
    • 2 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Cleanliness
    • 2 of 5 stars Service
Was this review helpful? Yes
Ask Doug E about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Moose Jaw, Canada
1 review
“This hotel SMELLS”
5 of 5 stars Reviewed 15 July 2011

I've never written a review here before but after staying at this one, I figured I should put in a warning. We stayed one night and the entire hotel smells like mould and smoke. (FYI, the windows can't be opened either)

As a side note, we needed to print one piece of paper for the selling of our house in Ontario and the staff kindly made me walk two blocks to the UPS store to do it. (In a thunder-storm!). Nice.

If you don't believe me. Step into the hallway before you pay for the room and take a good whiff.

  • Stayed July 2011, travelled on business
    • 1 of 5 stars Value
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask Saskguy155040 about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
cn307, General Manager at Comfort Inn, responded to this review
20 January 2012
I would like to offer a sincere apology for your unsatisfactory visit to our Comfort Inn. We do have 4 rooms in our Inn that having "non-opening" windows, but all other guestrooms have either patio doors (groundfloor) or window inserts that can be opened (upstairs).
We have addressed the issue of being unable to print a document from our complimentary use guest computer, and are now able to satisfy this request.
Additionally, I am happy to note that we will be offering a 100% non-smoking hotel, very soon. We are planning our lobby and new breakfast room renovations, followed by guestroom upgrades, leading to a completely non-smoking environment!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ontario
Reviewer
5 reviews 5 reviews
Reviews in 4 cities Reviews in 4 cities
3 helpful votes 3 helpful votes
“Worst hotel experience ever”
1 of 5 stars Reviewed 9 July 2011
1
person found this review helpful

This hotel advertizes clean, non-smoking rooms. As soon as I walked in the door I was hit by a wall of smoke. I had to spend the night- as I was late arriving in Thunder Bay. The air conditioner gave a musty smell when I turned it on. I could not open a window for air as I was on the ground floor with the parking lot outside my door. There were stains on the carpet and burn marks on the tub and sink. I slept badly and my allergies were crazy by the morning. I was supposed to be there a week- but I checked out first thing in the morning. What a dump!

  • Stayed July 2011
    • 1 of 5 stars Value
    • 1 of 5 stars Location
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask CelticCat75 about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Senior Contributor
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“Excellent for a "two star"”
5 of 5 stars Reviewed 2 July 2011

Friendly staff, great location, clean rooms, great internet connection and very pet friendly.
I gave it a 5 based against other similar locations. It's not exactly a 5 star penthouse or anything andI wouldn't stay here for a 25th anniversary or a wedding or anything but as a one-nighter, a business trip, a quick stop over... etc.. it's a greate location and I recommend it. I'll stay here again when I swing back through with the wife and dog.

  • Stayed July 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
Was this review helpful? Yes
Ask jac_rant about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Peace River, Canada
2 reviews
2 helpful votes 2 helpful votes
“We won''t be back”
2 of 5 stars Reviewed 27 June 2011
2
people found this review helpful

Booked a non smoking room on main floor which we were given. Room is posted as Non Smoking but guests are allowed to exit the patio door of the units and stand outside in front of the door smoking. The room reeks of smoke, as do the hallways. Also parking was poor. We had to park at the far back of the motel even though our unit was 106 right near the front of the building. Maybe its just as well we had to park at the back as we couldnt use the patio door as guests were lounging outside smoking. My daughter has severe smoke allergy. Our stay last night was at the Comfort Inn, Winnipeg in a clean, comfortable non smoking room,smoke free, so we had expected similar comfort here in Thunder Bay. We will stay elsewhere on our return here in 10 days time on our return home to Peace River.

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Stayed June 2011, travelled with family
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Ask Mitziebl about Comfort Inn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about Comfort Inn

  • Comfort Inn Thunder Bay
  • Thunder Bay Comfort Inn
Address: 660 W. Arthur St., Thunder Bay, Ontario P7E 5R8, Canada
Price range (per night):* 116 AUD - 160 AUD

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