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Les Suites Hotel Ottawa: Traveller Reviews

3.0 of 5
130 Besserer Street, Ottawa, Ontario K1N 9M9, Canada
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Les Suites Hotel Ottawa
Ranked #17 of 62 hotels in Ottawa
4.0 of 5 stars 289 Reviews
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289 reviews from our community

What travellers say about this hotel
  • Byward Market(12)
  • Full kitchen(10)
  • Rideau Centre(7)
  • Bedroom suite(5)
  • First nights(3)
Traveller rating
    112
    83
    45
    26
    23
Only show reviews for Family (99) | Couples (54) | Business (72)
Date Rating
Ontario
Contributor
19 reviews 19 reviews
Reviews in 6 cities Reviews in 6 cities
6 helpful votes 6 helpful votes
“Great location and Good Value”
4 of 5 stars Reviewed 5 January 2012
1
person found this review helpful

We stayed here last summer for four days. The rooms are located a walking distance to everything in the market which is extremely handy. We were on a higher floor facing the market. I must say while it was somewhat noisy on a weekend night that due to this location that is really unavoidable. Great people watching from our balcony though! I always insist on places that have balconies because hotels can be so stuffy and air quality can suffer due to carpets, cleaning products and such. The balcony here was decent size for two people as opposed to some places I've stayed. Staff were pleasant and efficient. Yes, the t.v. is not the most modern in the world yet. That's okay with us as we are not really big t.v. fans anyway.

The mattresses could do with some replacing soon but, they were not bad enough to bother me much at all and I have RA in my spine. So if they were really that bad they would bother me to the point of not being able to sleep at all. That wasn't the case here. As I said, it' is efficient. It's not luxury. I find Ottawa sorely lacking in decent, higher end hotels so I never bother even looking for such places here. I just go with these extended stay apartments of which there are several. None of the others however are in this stellar location. This one is my go to when I have anything I need to get done in or near By Ward.

It is lovely to have the kitchen for mornings, make your coffee then go sit out on the balcony and enjoy the sun coming up over the market. Truly relaxing.

Parking was tight indeed but, doable. It does make me miss the subway type cities I most enjoy such as London and New York though where a car is totally not necessary nor is it wanted.

If you want a place down town with lots of room, clean efficient, apt sized then this is an excellent choice for you.

Room Tip: I stay on higher floors everywhere I go as many times I am a woman traveling alone. There is no exce...
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  • Stayed July 2011, travelled with friends
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review
6 January 2012
Dear Guest,

It is always a pleasure to receive such a detailed review! Since your July stay, there have been a few changes at Les Suites. In October, we upgraded our complimentary internet system and now have the fastest internet service in Ottawa Hotels. In November, we completed the installation of new flatscreen televisions in all suites!

Our location is second to none and there are so many attractions all within easy walking distance. As I have said many times before, “Ottawa Happens All Around Us”.

For your future reservations, you may wish to select one of our Premiere Suites instead of the Traditional Suite that you reserved. Premiere Suites feature modern décor, soothing warm colours, beautiful dark woods, plush duvets, and pillow-top mattresses. Since your preference is our higher floors, you will be pleased to note that we are currently converting our top four floors to our Premiere Suite product.

I do look forward to hosting you again in future!

Sincerely,


Chris Pierce
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Ontario, Canada
1 review
“Home away from Home darn right :)”
5 of 5 stars Reviewed 28 December 2011

We moved and new apartment made me deathly ill had to find a way to move again and fix all involved problems, Stayed over a week in what was like a very nice 1 bedroom with Kitchen, Stove, Microwave, Kettle, Coffee Maker, Dishwasher, washer dryer. Large LCD tvs in living room and in the separate bedroom.

We had a wonderful stay and helped us get through this hard time. We will be coming back soon. We actually wish we didn't have to leave...

  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review
11 January 2012
Dear Guest,

Thank you ever so much for taking the time to write a review on your emergency stay at the hotel during the Christmas holidays. I’m so pleased that you felt “at home” during this difficult time. I appreciate your recognition of our team members who are compassionate to the needs of our various guests and their special circumstances.

Sincerely,

Chris Pierce
General Manager
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Montreal, Canada
2 reviews
Reviews in 2 cities Reviews in 2 cities
4 helpful votes 4 helpful votes
“Perfect Home away from Home”
5 of 5 stars Reviewed 28 December 2011
1
person found this review helpful

I had the opportunity to stay at the Les Suites Hotel for Boxing day. Our stay was just perfect. The one bedroom suite was perfectly clean and well organised. The front desk personnel was very courteous and seemed to take great pride in their facility. The wireless internet connection was functionning perfectly well and is provided for free. The fact that the hotel is located about 500 feet from the Rideau shopping center was a definite plus for Boxing day.

All in all, a very enjoyable stay and definitely a facility where I wouldn't mind staying for longer periods of time.

Room Tip: The upgraded rooms are the best.
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  • Stayed December 2011, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review
29 December 2011
Dear Guest,

Thank you very much for your excellent review of our staff and hotel. Close to 40% of our staff have been with the hotel for 10 years plus – an amazing statistic in the hospitality industry!

I appreciate your comments regarding our internet -- we have recently installed Fiber Optic High Speed Internet (fastest in Ottawa Hotels), new flat screen televisions and are continuing with our floor-by-floor renovations.

With 180 of the biggest names in fashion, beauty, accessories, electronics and entertainment, the Rideau Shopping Centre has something for everyone – especially during Boxing Week Sales.

I certainly look forward to your next stay with us.

Have a Happy New Year!

Sincerely,


Chris Pierce
General Manager
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Kingston, On
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Location - Location - Location”
5 of 5 stars Reviewed 27 December 2011

This Christmas I decided to spend it with my family in Ottawa and as I had stayed at les Suites before, it was a no-brainer as to where I would stay for my three days in Ottawa. The location of this hotel is ideal, 2 blocks from the historical Market, Rideau Canal, 1 block to the Rideau Shopping Centre, and 5 blocks from Parliament Hill. It is very easy to get to and the parking is indoors.
When I arrived at the Front Desk I was greeted by Cris, a real credit to the hotel. He immediately processed my request and in no time I had keys and a parking pass. From the parking area you enter directly into the hotel and the elevators are right there. My first impressions of the inside of the hotel was that it was in awesome condition and very clean.
I was allocated a 2 bedroom suite on the 6th floor with a view of downtown and the Gatineau Hills in the background. The suite was totally furnished with very upscale furniture including 2 large flat screen TV’s, washer and dryer and a free wireless internet connection.
The kitchen was wonderful with a full stove and fridge, dishwasher, microwave, coffee pot and toaster. There were lots of dishes, pots and pans, and cooking utensils and everything was spic and span.
When we decided to cook Christmas dinner in the suite, we needed an extra table and chairs and some more cutlery. A quick call to housekeeping and in no time at all we had everything we needed, and thanks to the staff we had a great Christmas dinner with family and friends.
The staff from the General Manager(he even dropped in to say hello) on down were awesome, the front desk even provided my dog Maggie with little treats when she went by, the house keepers provided excellent services. The happy staff reflects in their efforts to please all guests, well done folks

  • Stayed December 2011, travelled with family
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review
11 January 2012
Dear Guest,

It was a pleasure to host you and your family over the Christmas holidays and thank you for recognizing our Housekeeping and Front Desk Team Members. Our location is second to none – especially for those who enjoy shopping with the Rideau Centre and Byward Market at our door step. Our suites are fully equipped and now have new flat-screen televisions. We have recently upgraded our complimentary wireless internet and now boast the fastest internet in Ottawa hotels!

I do look forward to hosting you, your family and dog Maggie again!

Sincerely,

Chris Pierce
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ottawa, Canada
1 review
“A Great Stay-cation”
4 of 5 stars Reviewed 22 December 2011

Was impressed with the size of the room! We had four adults in this room and we had so much space. Was really nice not to be tripping over each other. The room was well furnished and had a great view of the market it downtown. Staff was friendly, room was clean and well appointed.

It was a great place to hang out before and after our downtown Christmas party!

Stayed October 2011, travelled with friends
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Ask leigh r about Les Suites Hotel Ottawa
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BestSuites, General Manager at Les Suites Hotel Ottawa, responded to this review
23 December 2011
Dear Guest,

Thank you for the awesome review! I’m pleased that our Team exceeded your expectations and I certainly look forward to hosting you and your friends again soon.

As a result of guest feedback, we have invested $$$ in many aspects of the Les Suites experience. Recently installed Fiber Optic high speed (fastest in Ottawa hotels), and new flat screen TV’s throughout the entire hotel! We are focused on providing an amazing experience for all our valued guests!

Have a Merry Christmas and a Happy Holiday Season!

Sincerely,

Chris Pierce
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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Additional Information about Les Suites Hotel Ottawa

  • Les Hotel Ottawa
  • Ottawa Les Hotel
  • Les Suites Ottawa
Address: 130 Besserer Street, Ottawa, Ontario K1N 9M9, Canada
Price range (per night):* 151 AUD - 280 AUD

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