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Courtyard by Marriott Ottawa Downtown: Traveller Reviews

3.0 of 5
350 Dalhousie Street, Ottawa, Ontario K1N 7E9, Canada
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Courtyard by Marriott Ottawa Downtown
Ranked #13 of 62 hotels in Ottawa
4.0 of 5 stars 249 Reviews
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249 reviews from our community

What travellers say about this hotel
  • Byward Market(21)
  • Breakfast buffet(11)
  • Parliament hill(9)
  • Very clean(7)
  • Short walk(5)
  • Rideau canal(5)
  • Underground parking(4)
  • Great location(4)
  • Hot tub(3)
  • Fresh fruit(3)
Traveller rating
    94
    105
    36
    7
    7
Only show reviews for Family (55) | Couples (57) | Business (83)
Date Rating
Harvard, MA
Contributor
18 reviews 18 reviews
Reviews in 10 cities Reviews in 10 cities
7 helpful votes 7 helpful votes
“Great location convenient to everything in the city”
4 of 5 stars Reviewed 22 December 2011
1
person found this review helpful

Love the location. It is in the middle of everything in downtown Ottawa. Didn't know what we were in for when we arrived late Friday night. Crowds of young people were everywhere dressed for clubbing. Well, duh, that's because we were located where things were happening and hopping! We enjoyed our rooms, the lounge areas in the lobby, the nice pool and fitness rooms. And of course we enjoyed being able to walk to restaurants and bakeries. The underground garage was a plus. So convenient, we would stay at this hotel again. Our cousins asked us to come back after winter/spring to ride our bicyles with them along the canal.

Room Tip: Convenient
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  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask TravelBugMissy about Courtyard by Marriott Ottawa Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, ON
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
“Location but . . .”
3 of 5 stars Reviewed 20 December 2011

As previous reviewers have said, this hotel is perfectly located to visit the Byward Market area and also the National Gallery. A bit pricey compared with similar chains (Best Western, Comfort, etc.) but I imagine that's because of the location. However, the room faced a concrete wall and the heat could not be turned off. Of course if you're staying one night, by the time you realize that, you're almost asleep. The staff were very pleasant and I'm sure they would have changed the room, but we were already in bed; it wasn't worth the bother at that point. The bathroom was spartan with, get this!, no fan. Excellent big king sized bed, small desk area, but again, good enough for a night on a tourist kind of visit, less so if you're working. In general, I'd hesitate to recommend it.

  • Stayed December 2011, travelled as a couple
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 3 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask vbcTO about Courtyard by Marriott Ottawa Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis Lafreniere, Manager at Courtyard by Marriott Ottawa Downtown, responded to this review
1 January 2012
Thank you for taking the time to share your experience at the Courtyard Marriott Ottawa with other users of trip advisor!

We are pleased that the location of the hotel was up to your expectations! Some of our rooms do face the courtyard and unfortunately the view is not the best. On the other hand, these rooms tend to be quieter than the ones facing the street. The heating system has to be controlled from the panel located on the wall and not from the actual heating unit. Many people are mistaking while trying to adjust the temperature. Like you said, our staff can change you to another room if there’s any problem!

The price of our rooms fluctuates depending on the occupancy of the hotel. The prices will be higher is the hotel is busy. I suggest booking in advance to have a better rate. For example, we have weekend rates starting at just 129$ per night.

I would like to thank you once again for sharing your comment and we hope to have the chance to host you again soon.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
San Juan, Puerto Rico
Senior Contributor
29 reviews 29 reviews
Reviews in 27 cities Reviews in 27 cities
28 helpful votes 28 helpful votes
“Great location, but pricey.”
4 of 5 stars Reviewed 15 December 2011
1
person found this review helpful

This hotel is in the middle of the action in Ottawa, right next to the Farmer's Market. Followed the advise from previous reviews and requested a room facing the inner courtyard; no problems with noise at all at night. The only two real negatives were the price, $189 (seemed a little high for this type of hotel), and a strong smell in our room. We did not complain about the smell because we were only staying one night. Otherwise, I would have requested another room. That said, for a lower price I would return to this hotel in the future.

  • Stayed November 2011, travelled with family
    • 2 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Ask VipB about Courtyard by Marriott Ottawa Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis Lafreniere, Manager at Courtyard by Marriott Ottawa Downtown, responded to this review
18 December 2011
Thank you for taking the time to share your experience at the Courtyard Marriott Ottawa with other users of trip advisor!

We are pleased that the location of the hotel and of your room was up to your expectations. I am quite surprised about your comment stating that the room was smelly. Our rooms are cleaned every day and our housekeeping team works hard to keep everything nice and fresh. I would love for you to give us a call directly, so we can have a closer look at the room you occupied.

The price of our rooms fluctuates depending on the occupancy of the hotel. The prices will be higher is the hotel is busy. I suggest booking in advance to have a better rate. For example, we have weekend rates starting at just 129$ per night.

I would like to thank you once again for sharing your comment and we hope to have the chance to host you again soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcester, United Kingdom
Senior Reviewer
6 reviews 6 reviews
Reviews in 5 cities Reviews in 5 cities
5 helpful votes 5 helpful votes
“Great location”
3 of 5 stars Reviewed 11 December 2011

I stayed at the Courtyard for a couple of nights in October.

The most obvious plus point is the location, right smack bang in Byward Market, which meant a five minute walk to the beaver tail stand! My room was of a good size, and faced outwards. Despite previous reviewers comments, I experienced no problems with noise from outside. Complimentary in-room wi-fi was also provided.

Athough the hotel has undergone recent renovations, I can't help feel that these are superficial. I think the hotel could be so much better, but frustratingly can't quite put my finger on the reason why (probably not going to get many 'this was helpful votes'!).

If you stay here, you will love the location and ultimately will have little to complain about. Personally, I think it just lacked a little something in comparison with other Marriott hotels I have stayed in.

  • Stayed October 2011, travelled solo
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask TourGuideRussell about Courtyard by Marriott Ottawa Downtown
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Louis Lafreniere, Manager at Courtyard by Marriott Ottawa Downtown, responded to this review
13 December 2011
Our team would like to thank you for taking the time to post your comments about your most recent stay at the Courtyard Marriott Ottawa!

As you said, the location of our hotel is probably the best one if you are here to visit what Canada’s capital has to offer. Being located in the heart of the historical Byward Market gives to our guests the opportunity to explore museums, parks and a tone of amazing restaurants!

The renovations were completed last April and we are very proud of our new modern look. You probably noticed that some part of the hotel still haven’t been renovated, but be assured that the next phase of renovations will start in a short period of time.

Again I would like to thank you for your great words. We hope to see you again soon in the nation’s capital.
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Montréal, Canada
Contributor
14 reviews 14 reviews
Reviews in 9 cities Reviews in 9 cities
10 helpful votes 10 helpful votes
“Nice and well located”
4 of 5 stars Reviewed 10 December 2011
1
person found this review helpful

Stayed at the Courtyard Marriott on Dalhousie st in Ottawa from November 29 to december 2 2011 as I was attending a 3 days meeting. The hotel is a 15$ taxi-ride (about 10-15 min max) from the train station. The hotel is right downtown, next to Byward market and walking distance from parliament, National Gallery of Canada . The hotel was renovated and the feel is contemporary and clean.. Rooms are nice and clean, a little small for a king size bed but well appointed.Free wi-fi is provided in rooms Mattress and pillows are comfortable. I slept well except on the Thursday night as my room was facing a few bars where there was a lot of noise , but it might have been an exception as there were several police cars at times and ambulance. Just ask to be in a room away from the bars. There is a pool and a small exercise room with good quality equipment.

Most meals were provided by the meeting organisation. I have to say that for once it tasted better than the usual hotel meeting food sserved. There was a small reception for our group one night and the food served was also better than usually served.

Meeting rooms were adequate and up to standards. Staff was nice.

  • Stayed November 2011, travelled on business
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Additional Information about Courtyard by Marriott Ottawa Downtown

  • Courtyard Ottawa Downtown
  • Courtyard Ottawa
  • Ottawa Courtyard
Address: 350 Dalhousie Street, Ottawa, Ontario K1N 7E9, Canada
Price range (per night):* 172 AUD - 258 AUD

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