Beautiful hotel, perfect location for the business I needed to complete and staff was accommodating.
Wifi was an issue, they have problems through out the building. They even provided wifi signal boosters which in my case did not improve the situation.
Unfortunately the rooms are not hardwired, so I ended up using the lobby computer much of my staff.
The staff accommodated me financially for this issue and were extremely helpful.
The room service and food was very good, would highly recommend the restaurant on main level.

This was a basic 3.5-4 start hotel. It was clean, comfortable, reasonably priced and we would stay here again if we were planning to see a show at the Arts Centre again. Don't stay if you are looking for super-luxury, but for the price it was worth it and we liked the king-sized bed. The restaurant, Trio, was a gem in the neighborhood. We hadn't expected much because it's a hotel restaurant and it was empty when we arrived. But the food was amazing! We'd definitely eat there again.

Spent a couple of nights there with my husband and 2 children. The rooms need refreshing. The water temperature of the pool was too cold, so was the temperature overall sitting on the pool area. Some friends came and had brunch with us at the hotel restaurant. The waiter put the bills on the table and kept on coming to check if we had paid, kind of pushing us out of the restaurant. We were talking and taking our time. We found him very rude. I have never experienced this before anywhere in a restaurant. He even started moving the plastic on which the bills were to make a point that he wanted us to pay him right away!
It was not possible to lock the door from inside our hotel room as the lock was broken. This feature is very important with young children to ensure they don't go outside the room, and it feels safer at night too, but unfortunately it was broken on our door.
When we checked out of the hotel, I realized after leaving that they had charged us 25$ per night worth of mini-bar when we didn't use anything from the mini-bar. It was not possible to lock the door of the mini-bar and my son kept on opening it to take candies out so we had to hide them from him but always put them back when leaving the room, not necessarily at the exact same place. I had to call 3 times and talk to different people to have the 50$ removed from my bill, so ensure you're not being charge for the mini-bar if you don't use it! Novotel will not see us back to their hotels!