My husband decided to surprise me with a birthday weekend away. We stayed for one night - when we checked in the front desk reminded us of our "2 double beds" when we booked a king.....and they were booked solid so couldn't get us a king room. She also told us that we didn't book a dinner time with our "dinner package" and the only time they had left for dinner was 9pm. We ended up having room service and that was nice, the food was amazing.
We also went into the hot springs which was very busy.....15 people in a very small "hot tub". My husband ordered a drink and it was never delivered.
The next day we had spa treatments, I had a facial and my husband a massage. First impression of the spa was mediocre, the spa lounge was small and crowded, they only had a water cooler and a few bruised apples in a basket. No music playing in lounge or spa rooms, my 50 min facial consisted of 10 minutes of applying a few different lotions followed by a mask in which she left the room for 15 min. Then she returned with another mask and the steam machine on my face for another 10min. I think she may have actually touched my face for a total of 15 min in total. Worst facial ever!
We checked in at 3:30pm on Saturday and checked out at 11am the next day and our bill was over $650.00. - Way too expensive for what its worth!
And.......there were so many children there.....I couldn't believe how many kids were there, I felt like I was at Great Wolf Lodge.
Room Tip: Make sure you ask for the name of the person you booked your room with and confirm room type and res...
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
3 February 2012
Thank you so much for candid feedback. Please be assured that this is not the level of service we typically strive for or provide and is certainly not representative of a perfect, relaxing getaway at the Pillar & Post. We are truly sorry to hear that your surprise Birthday weekend away did not live up to your expectations. We will take all your comments into full review and use it as an opportunity to improve any process missed in making your stay less than perfect. Thank you again for candid review. It is sincerely appreciated and is a very helpful tool in reaching our goal of continuous improvement.
Kindest Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC