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Queen's Landing: Traveller Reviews

4.0 of 5
155 Byron Street | P.O. Box 1180, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
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Last Call: $219 in May
Queen's Landing
4.5 of 5 stars 170 Reviews
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170 reviews from our community

What travellers say about this hotel
  • Very nice(6)
  • Shaw Festival(5)
  • Room service(3)
Traveller rating
    107
    36
    13
    11
    3
Only show reviews for Family (24) | Couples (70) | Business (35)
Date Rating
Lindsay, Canada
1 review
1 helpful vote 1 helpful vote
“Great Place for a Meeting”
5 of 5 stars Reviewed 24 January 2012
1
person found this review helpful

We held our annual sales meeting at the Queen's Landing and were very pleased with this hotel. The accomodations were excellent, the food was top notch and the staff was very accomdating to our group in every respect. I would recommend the Queen's Landing or any of the Vintage properties for meetings for small or large groups as well as a wonderful place to go for a quiet getaway with loved ones.

  • Stayed January 2012, travelled on business
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask Judy W about Queen's Landing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lily Kszan, General Manager at Queen's Landing, responded to this review
25 January 2012
Hello Judy - I wanted to take the time to thank you for sharing your corporate experience here at Queen's Landing. Our conference guests are extremely important to us and we aim to exceed all expections when it comes to the success of your program and comfort of your delegates. Peggy, our Conference Services Manager, reported that she very much enjoyed working with you and hopes that she can work with you again.

All the very best Judy and we hope to welcome your group back soon!

Lily Kszan
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ingersoll, Canada
Reviewer
4 reviews 4 reviews
Reviews in 2 cities Reviews in 2 cities
1 helpful vote 1 helpful vote
“Anniversary ( 30th ) Holiday”
5 of 5 stars Reviewed 22 January 2012
1
person found this review helpful

we had a very enjoyable 3 day trip at this hotel and at this location and would recommend it to any one whom wishes a great time with lots of relaxation and fun with beautiful sites and scenery whether it be winter or summer time

Room Tip: Ground floor deluxe room king bed
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  • Stayed January 2012, travelled as a couple
    • 5 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 2 more reviews by ken b for Niagara-on-the-Lake
Ask ken b about Queen's Landing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Dover, Canada
Contributor
11 reviews 11 reviews
Reviews in 5 cities Reviews in 5 cities
4 helpful votes 4 helpful votes
“Short Honeymoon”
5 of 5 stars Reviewed 20 January 2012

Fantastic hotel with all the amenities your really need. We stayed over the Christmas period, which was not too busy.
Great service, pleasant decor and the honeymoon suite with fireplace and hardwood floors was the best. Staff were always there when needed but reserved when not.
They put together a fantastic Christmas brunch and evening meal, superb.

Really enjoyed our 4 night stay and will return next year.

Room Tip: Upper floors facing east have a nice view of the marina.
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  • Stayed December 2011, travelled as a couple
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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See 4 more reviews by dusty2 for Niagara-on-the-Lake
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lily Kszan, General Manager at Queen's Landing, responded to this review
23 January 2012
Hello Dusty - I was so pleased to read of your honeymoon with us at Queen's Landing. We absolutely love hosting special occations for our guests especially around the holidays when the hotel and town are simply magical! The Royal Suite is a superior accomodation that feels like a real treat to stay in! How amazing that you could join us for 4 nights! We truly hope that you will return and make new memories with us! Perhaps you can make it a tradition for anniversaries in the future.

All the best to you and yours and thank you for sharing your experience,

Lily Kszan
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Toronto
Contributor
11 reviews 11 reviews
Reviews in 4 cities Reviews in 4 cities
6 helpful votes 6 helpful votes
“Would like more from the dining experience here...”
4 of 5 stars Reviewed 19 January 2012

This Inn is located in a great location and has great amenities. Service is also good.Tiara provides a fine dining experience, although somewhat overpriced. Breakfast is quite uncreative and very overpriced. Felt the dining experience was much less exceptional than our experiences several years ago. Also be prepared, there is an issue with sound if there is any events while you are visiting. If you like quietness, ask for a room as far away from banquet rooms as possible! That said this is a large Inn with predictableness and amenities not found in Bed and breakfasts.

  • Stayed January 2012, travelled as a couple
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask CBurkeToronto about Queen's Landing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hamilton, Ontario
Senior Reviewer
7 reviews 7 reviews
Reviews in 4 cities Reviews in 4 cities
21 helpful votes 21 helpful votes
“Most disappointing...”
1 of 5 stars Reviewed 17 January 2012
7
people found this review helpful

Unfortunately, I must say that our experience at Queen's Landing was not satisfactory at all.

I did discuss my concerns with the manager on duty during out stay. My issues were the following:

1. I booked the best room they had online, a suite and found the bathtub was very dusty. So much so that when I attempted to fill it with water there was a murky residue on the surface of the water. I had to drain the tub and wipe it down.

2. In the sitting area of our suite, the carpet was littered with cereal remnants. It appears that the ottoman in front of the couch had not been moved in order to facilitate vacuuming that area of the carpet. As I stated, I did discuss this with the manager and since my husband was resting, I requested that the room just be left as it was. We were only booked for the one night but I wanted him to be aware of the condition of the room.

3. I had added on the "New Year's Eve" package to my reservation along with the breakfast package. The original time for dinner was set at 6:30PM. Some days beforehand, I received a call from Megan at Tiara Restaurant to confirm our reservation. I requested at that time if it was possible to move the reservation time to 8:00PM as we were flying in from Myrtle Beach and a later time would be most appreciated. This was accommodated; however, Megan neglected to inform us that there was a price change. Imagine our surprise when we arrived for our reservation only to find that the cost was $110.00 per person instead of the $60.00 per person I had booked. It was 8:00PM, what were we to do at that time on New Year's Eve?? We were already seated and the staff was so terribly busy I decided to take up the issue in the morning. I did not wish to make an issue about the price while seated at the restaurant - to me that would have been most embarrassing.

4. The early check out bill reflected our room charge ($409.00), our lunch and New Year's dinner charge PLUS the original charge for dinner at $60.00 per person, plus the breakfast charge. What bothered me was that this "early check out bill" indicated no consideration given for the state of the room upon check in and had the gall to charge me twice for dinner. Forgive me, but I would think that if anyone had bothered to look at the bill when it was prepared, they would have questioned two dinner charges on a stay of one night? It simply does not make sense.

5. I realize that this was New Year's Eve and that two weddings were being held, but for goodness sake - continual noise well past 3:00AM, our room was directly over the entrance and due to the significant level of noise neither myself nor my husband were able to get any quality of sleep. (Even with earplugs)

Yes, I should have called the front desk, but at this point I was so upset I did not wish to talk to anyone at the hotel at all.

In the morning, I took the early check out bill to the front desk and requested that the duplicate dinner charge and breakfast charges be removed, after explaining the situation. This was done immediately. I then discussed the above issues with the young lady. She mentioned that she did not have authority to correct the restaurant charges but would talk to the manager upon his arrival at 9AM. I returned to the front desk at 9:10AM, the young lady discussed the issue with the manager and an adjustment was processed to my bill to reflect the condition of the room and correct the dinner charges. This was done efficiently – I would like to state that the front desk staff was very cordial and understanding of my disappointment. I have no complaint with the service.

Given all the above, I would rate our stay as unsatisfactory. On a scale of 1 to 10, it barely rated a 2. I expected much better from a four diamond hotel and was sadly, very much disappointed, I had chosen this inn as a nice way to round out our Christmas trip from Myrtle Beach before heading home. I must confess that even with the adjustment to the bill - I am still unsatisfied and very truly feel that the adjustment amount was not enough - I regret the $800+ I spent for our one evening, but at that point, I was just too darn tired, frustrated and disappointed and to be very honest and blunt - I just wanted to get the heck out of there.

Terrible disappointed.

  • Stayed December 2011, travelled as a couple
    • 2 of 5 stars Value
    • 3 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 3 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 4 of 5 stars Service
Was this review helpful? Yes
Ask Tricia2008 about Queen's Landing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lily Kszan, General Manager at Queen's Landing, responded to this review
19 January 2012
Dear Guest:
I am terribly disappointed to read about your New Year's experience here at Queen's Landing. We are truly sorry that we did not exceed your expectations. This type of experience is not an accurate reflection of our high level of service and is certainly not typical or acceptable. I would welcome the opportunity to discuss this matter further - I can be reached at l.kszan@vintage-hotels.com.

Hoping that we will be able to welcome you back again and provide the high level of service that we are known for.

Lily Kszan
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Additional Information about Queen's Landing

  • Queens Landing Niagara Lake
  • Queens Landing Hotel
  • Queens Landing
  • Hotel Queens Landing
Address: 155 Byron Street | P.O. Box 1180, Niagara-on-the-Lake, Ontario L0S 1J0, Canada
Price range (per night):* 220 AUD - 438 AUD

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