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London Executive Suites Hotel: Traveller Reviews

2.0 of 5
362 Dundas St, London, Ontario N6B 1V8, Canada
Hotel amenities
London Executive Suites Hotel
Ranked #32 of 40 hotels in London
2.5 of 5 stars 43 Reviews
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43 reviews from our community

    Trip type
Traveller rating
    4
    8
    2
    7
    22
Date Rating
Mississauga, Canada
Reviewer
3 reviews 3 reviews
Reviews in 3 cities Reviews in 3 cities
1 helpful vote 1 helpful vote
“Rooms are Disgusting!!!!!”
1 of 5 stars Reviewed 8 February 2012

Hotel has the best location but that is the only thing going for it. Looks like the renovated the outside of the building so from the street not so bad, but once inside, what a disappointment!!!!!!
We couldn't get a room elsewhere because there were several events going on and hotels were full.
THis hotel was the dirtiest, most run down hotel I have ever been to in Canada, to even call it Executive Suites, is soooooooo misleading. The furniture was so old and dirty I had to ask for extra sheets to cover everything. The carpet was disgusting we didn't dare take our shoes off. I asked for a vacuum to try and clean it but the vacuum was broken and made it even worse.
The place was full of rowdy, drunk, teenagers and the noise was unbearably, loud until 4:00AM. I would not recommend this hotel if it was the last one on the planet!!!!

  • Stayed November 2011, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 2 of 5 stars Service
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Ask bumabac5 about London Executive Suites Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ontario, Canada
1 review
3 helpful votes 3 helpful votes
“Disgusting pigsty”
1 of 5 stars Reviewed 1 February 2012
3
people found this review helpful

We came upon this motel by accident. "Steve" offered us a wonderful deal on a 2 bedroom suite, which sounded perfect since we were traveling with 2 teenagers. We were originally booked at the Holiday Inn next door, in a king suite, but canceled the reservation for this incredible deal. WHAT A MISTAKE! The elevator was dirty and when we got off on our floor, one of the room doors had a big footprint on it. The door to our room was stuck and my husband had to use his shoulder to get it open. We should have ran the other way then, but didnt. The room itself was disgusting. Every seam in the carpet was ripped and the carpet was all rippled. The loveseat was full of stains, and the kitchen table didnt even match the chairs. Long story short, when I told him we were leaving, he refused to give us a refund and would only give us half our money back even though we were in the room less than 1/2 an hour. Thank god I was able to get the room we had originally booked next door. DO NOT stay at this place.

Room Tip: There are no good rooms at this motel. I would suggest going next door to the Holiday Inn.
See more room tips
  • Stayed January 2012, travelled with family
    • 1 of 5 stars Value
    • 4 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Lisa G about London Executive Suites Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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3 helpful votes 3 helpful votes
“Terrible experience”
1 of 5 stars Reviewed 22 November 2011
3
people found this review helpful

We checked in late, so we could not change hotels. As we were checking in, an attractive young Asian women in a trench coat and 6" heels walked in. She ended up entertaining the screaming guys in the room across from us. Even after she left, they kept up the yelling and very little was done by the front desk. The place was very worn, with matted carpetiing and nonexistent cushions. The walls are paper thin. The toilet backed up. There was one towel given for multiple occupants of the room.
It was an unexpected and undesirable stay. I would not stay here again.

  • Stayed November 2011, travelled with friends
    • 1 of 5 stars Value
    • 2 of 5 stars Location
    • 1 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 2 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Alex H about London Executive Suites Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Saint Thomas, Canada
Reviewer
4 reviews 4 reviews
Reviews in 3 cities Reviews in 3 cities
7 helpful votes 7 helpful votes
“Dirty rooms and Terrible Service”
2 of 5 stars Reviewed 19 November 2011
3
people found this review helpful

We stayed at Executive Suites recently for my boyfriends birthday. We had plans to go to a hockey game and then out downtown afterwards and this was in the perfect location, within walking distance to everywhere we wanted to go. We had a quick check in only because there was no one else in line, as I only ever saw one employee there during our entire stay. We received our two room keys for each of our rooms (we had two, as there were 8 of us planning to stay) and were instructed where to go for the parking garage. The parking garage, while it was free was VERY tiny (if you had a large pick up truck there would be no way you would a) fit your truck through the door and b) be able to fit into ANY of the parking spaces.) However, we did find a space and we continued up to our room. We had some friends come visit that were not planning to stay at the hotel with us and they came to visit our room. The guy at the front desk then called and asked to speak to my boyfriend, as the room was in his name, and was very rude, informed him that he watched us on the cameras (creepy) and saw four our friends come into our room and that our friends would have to leave because there are to be no more than 4 people in a room at anytime. We tried to explain to him that our friends were not staying the night and that we were actually leaving for the hockey game in about 20 minutes but he hung up on us! (Not acceptable customer service if you ask me). About 10 minutes later, he showed up at our door and stood there with the door open kicking us out saying we had to leave and we didn't even have time to grab our coats/purses etc.
Long story short, the staff was VERY rude to us, and I was NOT recommend staying at this hotel. While the location is ideal, I would pay the little extra money to stay at the Holiday Inn next door or the Delta Armouries across the street. Perhaps their rooms are not outdated, dirty (dust, crumbs, dirt all along the edges of the floor, stains just under the sheet on the mattress pad etc.), loud (there were many loud noises occurring throughout the night, not caused by guests: such as what sounded like the flipping on and off of breakers throughout the hotel), and I would be willing to bet that EITHER of those other hotels have MUCH better service than we received.

  • Stayed November 2011, travelled with friends
    • 2 of 5 stars Value
    • 4 of 5 stars Location
    • 2 of 5 stars Sleep Quality
    • 1 of 5 stars Rooms
    • 1 of 5 stars Cleanliness
    • 1 of 5 stars Service
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Ask Brianna B about London Executive Suites Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
2 reviews
Reviews in 2 cities Reviews in 2 cities
“Wonderful Stay”
4 of 5 stars Reviewed 4 October 2011

Stayed for 2 nights. The room was huge with a full kitchen with all the amenities. Directly downtown we were in walking distance of all our events. The staff were awesome especially Steven at the front desk. Free coffee was available at all hours for us to make in the comfort of our own room. The room was clean and made fresh each day. This helped our weekend to be most enjoyable.

  • Stayed October 2011, travelled with friends
    • 4 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask John S about London Executive Suites Hotel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC

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Additional Information about London Executive Suites Hotel

  • Executive Hotel London
Address: 362 Dundas St, London, Ontario N6B 1V8, Canada
Price range (per night):* 68 AUD - 105 AUD

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