We stayed at Executive Suites recently for my boyfriends birthday. We had plans to go to a hockey game and then out downtown afterwards and this was in the perfect location, within walking distance to everywhere we wanted to go. We had a quick check in only because there was no one else in line, as I only ever saw one employee there during our entire stay. We received our two room keys for each of our rooms (we had two, as there were 8 of us planning to stay) and were instructed where to go for the parking garage. The parking garage, while it was free was VERY tiny (if you had a large pick up truck there would be no way you would a) fit your truck through the door and b) be able to fit into ANY of the parking spaces.) However, we did find a space and we continued up to our room. We had some friends come visit that were not planning to stay at the hotel with us and they came to visit our room. The guy at the front desk then called and asked to speak to my boyfriend, as the room was in his name, and was very rude, informed him that he watched us on the cameras (creepy) and saw four our friends come into our room and that our friends would have to leave because there are to be no more than 4 people in a room at anytime. We tried to explain to him that our friends were not staying the night and that we were actually leaving for the hockey game in about 20 minutes but he hung up on us! (Not acceptable customer service if you ask me). About 10 minutes later, he showed up at our door and stood there with the door open kicking us out saying we had to leave and we didn't even have time to grab our coats/purses etc.
Long story short, the staff was VERY rude to us, and I was NOT recommend staying at this hotel. While the location is ideal, I would pay the little extra money to stay at the Holiday Inn next door or the Delta Armouries across the street. Perhaps their rooms are not outdated, dirty (dust, crumbs, dirt all along the edges of the floor, stains just under the sheet on the mattress pad etc.), loud (there were many loud noises occurring throughout the night, not caused by guests: such as what sounded like the flipping on and off of breakers throughout the hotel), and I would be willing to bet that EITHER of those other hotels have MUCH better service than we received.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC