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Courtyard by Marriott Hamilton: Traveller Reviews

3.0 of 5
1224 Upper James St, Hamilton, Ontario L9C3B1, Canada
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Courtyard by Marriott Hamilton
Ranked #3 of 16 hotels in Hamilton
4.0 of 5 stars 61 Reviews
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61 reviews from our community

    Trip type
Traveller rating
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    30
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Date Rating
Cannington, Canada
Contributor
15 reviews 15 reviews
Reviews in 9 cities Reviews in 9 cities
30 helpful votes 30 helpful votes
“nice and clean good value”
4 of 5 stars Reviewed 22 January 2012
1
person found this review helpful

have stayed here 25 times and the good thing is that it never changes. there is a pool and hot tub and a gym. the people are always friendly and very helpful . the parking is free and wifi throughout the hotel. although the only food you can get is in the am ... there are many choices nearby .there is a bar in the lobby to grab a drink in the evening also they have a courtyard with a nice garden and waterfall very nice to sit out in.

  • Stayed June 2011, travelled solo
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 4 of 5 stars Service
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This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Ann McMillin, Manager at Courtyard by Marriott Hamilton, responded to this review
23 February 2012
Thank you for your review and recommendation Noneck-11! We’re so glad you enjoy staying with us; we greatly appreciate your loyalty and taking the time to share your comments. We look forward to seeing you again!

All the best,
Andrew Holmes, General Manager
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Timmins, Canada
Senior Reviewer
8 reviews 8 reviews
Reviews in 3 cities Reviews in 3 cities
4 helpful votes 4 helpful votes
“last minute travel”
4 of 5 stars Reviewed 6 January 2012

I was so impressed with the staff they were just the best they could not do enough for you. A smile each time you walk in the door, the rooms were very nice except for the location of the TV it was not placed to be watched in bed. I ordered out and the food was very good at a good price too. Since i was there because my husband was rushed to hospital here and was worried the staff made my stay as comfortable as they could with a sympatitic ear when ever i needed one the shuttle would bring me to hospital when ever i had to go at no charge yes i would stay there again as my stay was very nice

Room Tip: even if you are alone ask for two queen bed then you could watch tv in bed
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  • Stayed December 2011, travelled solo
    • 3 of 5 stars Value
    • 3 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Kelly Ann McMillin, Manager at Courtyard by Marriott Hamilton, responded to this review
18 January 2012
Claudiathebouve

Thank you so much for your review and recommendation. I am very happy to hear that my staff was caring and helpful when you needed to return to the hospital for your husband. I will pass along your comments to my team. Thanks again

Truly yours,
Andrew Holmes, General Manager
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Ottawa, Canada
Senior Contributor
48 reviews 48 reviews
Reviews in 31 cities Reviews in 31 cities
376 helpful votes 376 helpful votes
“Good hotel on Mountain”
4 of 5 stars Reviewed 2 January 2012
3
people found this review helpful

We visit Hamilton quite a bit since our daughter lives there, and now that she lives on Mountain, we like to stay close to her apartment. Well there is only the Marriott and then the sketchy HoJo's/Hooters on Mountain. And yes the Marriott is about double or triple the cost of the HoJo's! But whatcha gonna do.....

Anyways, the Marriott is quite likely the nicest hotel in Hamilton...trust me I've stayed in most of them! The only hotel that comes close is the Visitors Inn but it's not on Mountain, so if location is important then the Marriott is it I'm afraid.

The only drawback to the Marriott as far as I am concerned is price. While the Days Inn or Visitors Inn can be had for a hundred bucks or less a night..not so with the Marriott. The regular rooms usually go between 130 and 150 bucks.

We had no issues with this hotel at all. We found it very clean, and easy to get too. The beds are super comfy and they provide additonal pillows should you want them. A big plus for me is that the window opened! Not much..but enough so you can get fresh air and not have to put up with stale recycled air. The hotel is also non-smoking...another big plus for me.

The staff are friendly and helpful.

The only other item worth mentioning is that this hotel, like many others in Hamilton does cater to large groups such as kids sports teams so you may find it a tad noisy at times, especially if you are looking for a quiet swim or soak in the pool or hottub.

I wouldn't hesitate to stay at this hotel again.

  • Stayed December 2011, travelled with family
    • 3 of 5 stars Value
    • 4 of 5 stars Location
    • 4 of 5 stars Sleep Quality
    • 4 of 5 stars Rooms
    • 4 of 5 stars Cleanliness
    • 4 of 5 stars Service
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Kelly Ann McMillin, Manager at Courtyard by Marriott Hamilton, responded to this review
17 January 2012
Thanks so much Travellin_lady for your review and recommendation! We appreciate hearing from our guests and are glad to know you have enjoyed your several stays with us. Thanks for all of your feedback and we look forward to seeing you next time you’re in the area!

Sincerely,
Andrew Holmes, General Manager
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Ontario
Contributor
18 reviews 18 reviews
Reviews in 10 cities Reviews in 10 cities
55 helpful votes 55 helpful votes
“Only place worth staying on the mountain.”
4 of 5 stars Reviewed 31 December 2011
1
person found this review helpful

I've stayed her before and will be back again. This hotel is the only decent one on the mountain. I think it is very over priced if you do not have any type of discount. It is a clean hotel and the housekeeping staff are very nice. The front desk staff were nice, but not always there when needed. My husband and daughter enjoyed the pool, but it was toocold for my toddler. The fitness room is 24hours, which is great. I would recommend bringing your own pillow. The mattress was good, but they cheaped out on the pillows.

  • Stayed December 2011
    • 3 of 5 stars Value
    • 5 of 5 stars Location
    • 4 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 3 of 5 stars Service
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Ask wontstayput about Courtyard by Marriott Hamilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kelly Ann McMillin, Manager at Courtyard by Marriott Hamilton, responded to this review
18 January 2012
Thanks Wontstayput for your review! We appreciate hearing from you and appreciate all feedback. We are glad you had a good stay with us – we look forward to seeing you next time you and your family are in town!

Best regards,
Andrew Holmes, General Manager
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travelgnome101
1 review
“Great Family Hotel!”
5 of 5 stars Reviewed 13 December 2011

We have now stayed at this property a few times with our children and have had great experiences both times. We appreciate the extra lengths that the staff go to in accommodating family and young children. The children loved the pool and had a great time playing. We heard nothing at night, it was peaceful and the children slept well. I was shocked to read the complaint of mice in January of 2011 considering we also stayed at this property during that time. I was naturally curious and looked on "youtube" for the video as promised, and yet there is nothing. I have to say we have stayed in many hotels over the years and this hotel is impeccably kept and the housekeeping staff take pride in their work. I would highly recommend the property to anyone. The buffet breakfast is a little pricey, but it is worth it, or book it with your room for $5.00.

Room Tip: The staff is happy to accommodate your room request if available, don't hesitate to ask or inclu...
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  • Stayed November 2011, travelled with family
    • 4 of 5 stars Value
    • 5 of 5 stars Location
    • 5 of 5 stars Sleep Quality
    • 5 of 5 stars Rooms
    • 5 of 5 stars Cleanliness
    • 5 of 5 stars Service
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Ask travelgnome101 about Courtyard by Marriott Hamilton
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Kelly Ann McMillin, Manager at Courtyard by Marriott Hamilton, responded to this review
18 January 2012
Travelgnome101,
Thanks so much for taking the time to write a review about your family’s experience at our hotel and for recommending us! We’re glad your children enjoyed the pool. I will be sure to pass along your comments to our housekeeping team. We look forward to seeing you and your family again!

Truly yours,
Andrew Holmes, General Manager
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Additional Information about Courtyard by Marriott Hamilton

  • Courtyard Hamilton
  • Hamilton Courtyard
Address: 1224 Upper James St, Hamilton, Ontario L9C3B1, Canada
Price range (per night):* 185 AUD - 211 AUD

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