“Used to be one of our favorite places for a simple family meal. We'd get a lot of take out from this particular...”
Used to be one of our favorite places for a simple family meal. We'd get a lot of take out from this particular location, and lately we've been missing butter and sour cream for our potatoes. The last time we ordered, they forgot the sauce, butter, and cutlery. I called up to let them know the situation, because what's Swiss Chalet without the sauce? I was told by the person on the phone, who talked to the manager, that they couldn't do anything for me this time. It was a busy night and they just couldn't send someone over to give us sauce and butter. The reasoning behind it, was that they are "free items". Last time I checked, if I wanted extra sauce, I had to pay for it. There's a difference between something free, and something that's included in the price of a meal. They offered free sauce the next time I ordered, but I told them it would do me no good to have two sauces next time, and none this time. They didn't want to offer me any other kind of compensation, so I basically told them it would be the last time I'd order from them. We did complain to Swiss Chalet head office, and they offered us a 10$ gift card. Had the restaurant itself done that for us, we'd still order from there. Since the gift card was good at a few different locations, we decided to use the 10$ elsewhere. Guess the next time I eat at a Swiss Chalet will be when we visit somewhere not in the greater Victoria area.
This review is the subjective opinion of an individual contributor and not of TripAdvisor LLC.