We just spent our annual Christmas vacation at the Travelodge Victoria. We expected more from this hotel. We felt that the fact that we spent a week here was to our disadvantage. We were skipped over, and missed numerous times for housekeeping. We even had to go to the Front Desk to ask for towels, because the housekeeping staff had left for the day, and not serviced our room. Apparently, the staff only services an extended stay room two times during each week. Also, we used the guest computer available for use in the lobby, although every time my husband went to use it he was asked if he was a guest by the Front Desk clerk.
Geez, after you've stayed somewhere for a couple days doesn't the staff recognize the guests!
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
20 January 2012
Thank you for taking the time to share your most recent experience at our hotel. I am sorry if we did not meet your expectations. Extended stay guests typically pay the lowest rate in the hotel which is why we only provide limited housekeeping service. By keeping costs down, we are able to pass the savings on to our guests. I do apologize for any inconvenience or misunderstanding this may have caused. If additional housekeeping services are required, we are happy to oblige and offer it to our guests if requested within a reasonable time frame. In regards to our lobby computer, we do get a lot of our restaurant guests using the computer which is why the front desk tries to be diligent to ensure that it is only used by hotel guests. I apologize that we failed to recognize your husband as a hotel guest. If you wish to discuss this further, please contact me at email@example.com Please know that guest satisfaction is very important to us and we will do whatever we can to rectify any outstanding issues in the hopes that you will consider us again in the future. We pride ourselves on maintaining our brand promise of "Nice Rooms, Great People!"
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC