This is a beautifully decorated hotel, with a very nice front office manager (formerly with the Four Seasons). However, for a 5-star property, there were many issues I would consider unacceptable in a property of that caliber. Our room was a very peculiar design (a suite) with a lot of wasted space and small sitting area. The bathroom was huge, but the toilet area was tiny and the toilet tissue holder inconveniently place exactly where your knee was when on the toilet! The make-up mirror was in between the counter and the bathtub, not near a good lighting source, so not useful. The complicated shower apparatus with all sorts of attachments was OK, but hot water was not in large supply. We asked for the heat to be turned down, but no matter how we set the thermostat the room stayed overly warm for us. Almost NO closet space - literally room to hang one or two longer garments! We opened our balcony door to let in some fresh air and then the lock broke and we were told it was "fine" (we were on the 10th floor) and they would fix it when we left. The automatic drape opener was also broken in the bedroom. There were no comfortable chairs in the room for in-room dining. Only space on the desk for one of us to use our computer. The in-room dining was a big disappointment. The first person we spoke to (or tried to speak to) could barely be understood in English and didn't know anything about the menu. We found several things on the drink menu that she informed us they didn't have. When we called back she said oh, it was in the bar, but with further encouragement she finally got what we wanted included in our order. Dinner was adequate, but unremarkable. We tried the late night dining options in our room the next night, and they were very disappointing. The grilled cheese sandwiches were cold and the soup was not good. Also another operator who was difficult to understand. We also booked massages in the spa. My husband enjoyed his massage, but mine was disappointing. Again, the physical space is beautiful, but first the therapist thought I was having a different treatment than what I had booked. In the description of the massage there was no mention of 20 minutes in the steam room, which I don't like. It was very average. I think this property definitely has the "trendy" decor and lots of amenities in the room, but the food, spa, and even the design of the room itself was disappointing. The most shocking problem was the inability of the room service staff to speak English intelligibly and answer questions about the menu, or to go out of their way a little to get you what you wanted. I would not call this a 5 star property based on that alone. There is also no view, tons of construction noise all around the hotel and when we had gotten a late check-out (through AmEx platinum) our keys were deactivated before the check out time, so we had to go through showing ID, getting the keys reprogrammed, etc. I would go back to the Four Seasons next time.
- Also Known As:
- Shangri La Hotel Vancouver
- Shangri La Hotel
- Official Description (provided by the hotel):
- Sunlight filters in through the floor-to-ceiling windows, warming the latte tones and golden hues around you. Basking in complete ease, you contemplate your day ahead from the cosy comfort of your room at Shangri-La Hotel, Vancouver. Vancouver’s glittering city skyline against mountainous backdrops. As you tuck into a sumptuous breakfast, a sweeping view of the vibrant metropolis that is Vancouver unfolds before you. Settling into your tastefully furnished surroundings, you catch a glimpse of the majestic firs of Stanley Park in the distance. A leisurely stroll along the sapphire blue waters of its lakes would be heavenly. You decide on a short drive to Grouse Mountain. You’re in the right season for helicopter rides, and skiing and snowboarding off its slopes. The rush of height and speed proves refreshingly exhilarating. Nestled between the Coast Mountain Range and Pacific Ocean, there is certainly plenty to do in this urban oasis. You plan to take it a day at a time. For now, Shangri-La Hotel, Vancouver, beckons. You head straight for CHI, The Spa. A soothing organic British Columbia seaweed treatment indulges your well-worked body. Relaxation revives your appetite, and you find yourself at MARKET by Jean-Georges. Elegant contemporary interiors open your mind to the reinvented seasonal flavours conjured by Jean-Georges Vongerichten. You’re in for the best by this internationally-acclaimed Michelin three-star chef and entrepreneur. You’ve had a taste of the finest at this city. And it all began at Shangri-La Hotel, Vancouver. ... more less
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