My partner and I booked a night here for our anniversary, and were really looking forward to it after a fantastic experience staying at the Eagles Nest B&B near Kelowna. Upon check in, we were immediately uncomfortable. Jonathan did not seem welcoming or happy to see us, and it seemed like a chore for him to show us to our room, and he disappeared immediately after.
Upon seeing the room, we were very disappointed. The sheets were very poor quality, and the bedspread did not match the pillow cases. There was dust everywhere, and the room just gave us the creeps. Nothing matched and it just seemed thrown together and poorly kept.
We tried to find Jonathan to tell him we would not be staying, but he was nowhere to be found, so we simply left, and got ahold of him on the phone later.
The room was supposed to cost $160 per night, and you could not have paid me to stay there. We were very disappointed and spent our anniversary night at home.
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 December 2011
My response to this review is much later then it should have been as the Trip Adviser automatic notification of reviews for my property has not been available.
I do remember that these guests decided not to stay at our property and I was contacted over the phone informing me of their decision not to stay as they were not happy with the room. They didn't at the time specified details and as it was late, I said I was sorry that they were not satisfied and I would not be charging their credit card. I did checked the room and the bedding had been disturbed so the next day we did a full service for the room. The room is my largest one, having a King size bed, gas fireplace and a jetted tub, large en-suite bathroom and balcony. The price of $160.00 per night includes a full breakfast for two guests. As to the dust I cannot make any comments as I have just read the review. Pillow cases are white and matched the white sheets and are same quality as used in the other rooms and I have not received any complaints from other guests. The pillow shams are not of the same design as the duvet cover, we are required to provide them by one of our rating agencies.
Our property is a bed and breakfast operated by myself with some part time help. Yes my days are long that is why we ask for a time of arrival like any other B&Bs operatives so we are able to co-ordinate our lives around the guests requirements. That night I believe they arrived much later in the evening than I expected and I had waited in for them. I showed them to their room detailing the amenities of the house and room like I normally do and asking if they had any questions. I then left the guests and prepared the house for the night and retired to my private quarters in the basement area to go a sleep. That is when I received their call.
I apologize if these guest perceived that I received them in not an overt welcoming manner and I have put in place policies to avert this situation from happening again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC