I had a very pleasant stay at this property. I arrived late without a reservation and got a good rate and even an upgrade as I was a Priority Points member: a small suite with kitchenette and sitting room and separate bedroom. There were lots of kids this weekend but it was surprisingly quiet. I thought the breakfast was very generous, with hot entrees, not just continental breakfast. Check in and out staff were very pleasant. Getting in and out of the property off Macleod Trail is a bit awkward. I will book again in the future.

I recently had the privelage of coming to Calgary for a Cat Show and got to stay at this Holiday Inn Express. Let me say it was one of the best stays i've had in Calgary in a long time. Hotel is nicely situated in a great location with quite a few ammenities near by. the front desk staff i met were quite helpful with arranging a taxi for me and were very knowledable and polite!. Thanks to everyone who helped make my stay a pleasure. I'll be back!

My son was booked from May 26th to June 02nd, 2011 to attend the Scotiabank Marathon which is being held on May 29th. Due to some unexpected issues he had to cancel his trip. Booked him on the next flight back to Thunder Bay on May 28th then called the front desk and explained to them the situation. I was told that I needed to speak with the manager to get my son his refund. I also dealt with Charlotte and I believe this women needs to get some schooling on PR because she was pretty pathetic. Was told that my son could use the credit for the next 60 days but would not refund him his money. I informed her that after he checks out they are going to be rebooking his room. People please however reads this review take my advice do not book at this motel!! By the way he was charged $1030.00 which she informs me was a good deal.

I've used the ICH group of hotels for three years now and never had such a poor experience with management as with this one. Upon check-in for a 6 day stay, it was found that I had inadvertently booked two identical rooms. I explained this was a mistake per our new travel system at work and the front desk staff said that this would be taken care of, no problem. Only to find out two days later that the Manager, Charlotte Cronin, was intending to charge me. This manager also claims to be the owner of the property, Stanley Park Investment LTD. Her only offer was to provide a 'free' night within 60 days, I said please apply this to my last night. She wouldn't. She also claimed that the hotel was full but when I was checking in, a person behind me in line was requesting a room and was turned away! If this person is truly the owner of this establishment, then I would steer clear of it. It is unfortunate that a large chain like this works so hard on customer service only to have individuals like this give it a black eye. I told everyone in my organization about this service and I know of at least one co-worker that has changed his reservation. Not what you should expect when away on a business trip and a frequent traveler.

My money was all that she cared about.